IT Support Technician

Description

At Vintage.com, we're building Europe's most trusted platform for pre-loved items. Technology plays a critical role in everything we do from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe. We're looking for a proactive (role title) to join our growing IT team and deliver fast, hands-on technical support across the business.

This is a dedicated 1st and 2nd line support role focused on day-to-day troubleshooting for our office, warehouse, and remote teams.

You'll be the primary point of contact for technical issues, responsible for resolving user tickets through our ticketing system, setting up employee devices, and keeping our warehouse hardware running smoothly.

This role requires a practical, customer-service-minded individual who enjoys direct problem-solving, setting up hardware, and keeping day-to-day operations moving without friction.

Please note that the offered salary range represents the total annual salary, including the 8% holiday allowance.### Key Responsibilities

• Managing 1st and 2nd line support queues and actioning incoming user tickets effectively
• Provisioning, configuring, and deploying laptops for new hires
• Managing user accounts, permissions, and leaver offboarding processes in Google Workspace and Microsoft 365
• Physically setting up and troubleshooting warehouse technology, including label printers, handheld barcode scanners, and packing station hardware
• Resolving local network, Wi-Fi connectivity, desktop software, and peripheral hardware issues
• Working with third-party vendors and technology partners for hardware repairs and equipment management
• Maintaining accurate IT documentation, asset inventories, and support processes

Assisting with broader IT operations and new technology rollouts as needed
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We're looking for someone with solid hands-on experience who loves delivering great internal customer service and taking ownership of technical issues.* 2+ years of hands-on experience in a Helpdesk, or IT Support role

• Practical administration experience with Google Workspace, Microsoft 365, or similar cloud platforms
• Experience with device management, endpoint support, and hardware provisioning
• Solid troubleshooting skills for networking, hardware, and desktop software issues
• Strong communication skills and a patient, user-first approach to problem-solving
• The ability to manage and prioritize support tickets in a fast-moving environment
• Confidence working directly alongside operational teams and resolving hardware issues on-site
• Prior experience supporting e-commerce, warehousing, or logistics environments is a strong plus.

Why Join Us?

• Gain broad hands-on exposure across modern cloud tools, hardware operations, and multi-site technology
• Direct opportunity to grow your technical skill set within a fast-scaling international business
• Work as part of a supportive team with a clear focus on operational excellence
• Help shape the future of IT support within a growing business
• Join a company with a clear purpose and a strong commitment to sustainability

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities

At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

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