Who You Are:

Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!

What You'll Do:

• You will provide administrative support primarily for our Hotel Operations team to ensure that critical contracting processes move forward efficiently and effectively. You will contribute in the following areas:
• Document management: contract generation, review, and editing
• Contract follow-up by phone
• Project work, likely across multiple operational departments
• Information & data gathering and reporting assistance for contracting or meeting preparation
• Basic data entry in internal systems
• Miscellaneous data administration, audits, and tasks

Who You Are:

• You will be in communication with internal teams and external partners alike and have strong written & verbal skills to express yourself clearly and professionally.
• You have sharp attention to detail and accuracy.
• You have strong skills for systems, data, and administrative processes.
• You are organized and able to manage multiple tasks simultaneously with efficiency.
• You are curious, eager to learn new things, and jump in where needed!
• Your work is collaborative but largely independent. You work effectively without a lot of support or structure. You are proactive and resourceful.
• Prior administrative & excel experience required; AI experience appreciated.

About the Department:

The Hotel Operations team is responsible for reaching agreements with over 800+ luxury hotel & ship partners annually to secure accommodation for upcoming seasons. We’re deeply focused on account & relationship management to foster mutually beneficial partnerships, drive operational excellence, and deliver exceptional guest experiences. The team is comprised of contract and data administrators and is located in Berkeley, CA & Utrecht, Netherlands.

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences.

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

FROM OUR FOUNDER

I can't imagine a better way to travel the world than under your own power and in the company of like-minded adventurers. Sure, Backroads provides superb accommodations and meals, amazing Trip Leaders and unforgettable local encounters. But whether you’re sticking with the group or breaking off on your own, all of our planning and support are ultimately aimed at one simple thing: giving you the flexibility you need to discover the world on your own terms.

Tom Hale, Founder & President