Specialist Warranty and Goodwill (f/m/d)

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

Your responsibilities

You support in the development of the warranty strategy for the European Sales Company smart Europe GmbH and create and maintain regional warranty policies for smart Europe Legal Entities

You are staying on top of current trends in the field of warranty and use your knowledge to identify problems and forthcoming issues for constantly improving process efficiency

You handle warranty escalations, resolving system and process issues in coordination with relevant stakeholders

You implement benchmarking and analysis of market and competitor data to understand warranty trends in order to continuously improve our internal warranty system, covering parts, pricing, audits and claim quality

You manage warranty projects and audits from kick-off through reporting, including related IT tickets

You coordinate the monthly reporting for EU markets based on the data collected (summarize, review, control and report the data)

You perform general business analysis on warranty and goodwill related topics and prepare internal documents as required by management

You support of the European Legal Entities as contact person for warranty-related topics (claim processing and technical expertise)

You have fun working with numbers and like to focus on every small detail to identify the root cause

Interact with engineering and quality team (HQ) for quality issues

What you bring along

You have a University degree in Engineering or Finance

You have 2+ years of operative experience in the area of warranty workshop processes as well as respective rules and guidelines

You are familiar with financial processes related to warranty processing and able to apply them across EU countries

You are experienced with implementing KPI’s, controlling methods and onsite audits

Ideally, you gained experience with implementation of an IT tool within the Aftersales environment

You have automotive technical Know-How, preferably with electrical vehicles

You understand what customer dedication means

You are equipped with pioneering spirit: challenge status quo, strive for innovation, active and creative exploration

You love working in a complex, dynamic and international environment with an agile culture

Your English is perfect (fluent in a non-German European language or Mandarin is a plus)

You respond calmly in stressful situations and effectively manage multiple priorities & shorter deadlines

You are willing to travel as part of your job to get into direct exchange with the markets

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong to.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities.