Customer Service Representative
Cruz Roja Española · Alicante, Spain
You apply on the site where the job is posted. I never handle applications.
About the role
We are looking for a friendly and reliable Customer Service Representative to join our team. In this role, you will assist customers by answering their questions, providing basic information, and helping resolve common issues. No extensive experience is required—we value a positive attitude and willingness to learn.
Responsibilities
Respond to customer inquiries via email, chat, or phone.
Provide accurate information about products and services.
Help customers with basic requests and simple issue resolution.
Escalate more complex cases to the appropriate team.
Keep customer records up to date.
Maintain a professional and friendly communication style.
Requirements
Good written and verbal communication skills.
Basic computer skills (email, web browser, Microsoft Office or Google Workspace).
Customer-oriented attitude and willingness to help.
Ability to work independently and follow instructions.
English proficiency at an intermediate level or higher.
Nice to have
Previous customer service experience (preferred but not required).
Experience using CRM or help desk software.
What we offer
Training and onboarding.
Friendly and supportive team.
Flexible working hours (where applicable).
Opportunities for professional growth.
Competitive salary and benefits.
Sueldo: 2.500,00€-2.900,00€ al mes
Ubicación del trabajo: Viajes periódicos