Director Operational Excellence

Job Role Profile:

The Cluster/Vertical Operational Excellence function is a Cluster/Vertical-based role within Contract Logistics that focuses on supporting KAM/Sales in selling new business, launches of new contracts/sites, effective deployment & development of WMS, implementing operating standards, continuous improvement, business process improvement, business intelligence, HSEQ & Security and Strategic Projects. Key in this role is the focus on standardization of processes, tools and systems and the deployment of our Production System. Every Cluster/Vertical in the Region has its own local Cluster/Vertical Operational Excellence team. There may also be the requirement to travel to sites in the Region or global based meetings on a periodic basis.

Objectives:

Operational Excellence is a distinguishing and compelling part of DPW Contract Logistics’ value proposition. This strategic function is to support Sales/KAM ensuring that all what customers need is converted into a solid technical value proposition with competitive pricing, seamlessly implemented within budget/time/specifications, managing change requests, ensuring projects are delivered within the profitability and risk thresholds as approved during sales. During implementation and within the operational stage, the role ensures that all operating standards, HSEQ/Security standards are implemented and adhered to. Once implemented, the role focuses on continuous & business process improvement, best practice sharing, WMS deployment/development, using business intelligence driving efficiency gains, quality enhancements and cost savings. The function also contributes to managing strategic projects (PMO).

Duties and responsibilities:

• Managing a variety of teams and responsible for: WMS Super User, Launch, CI/BPI/BI, HSEQ, Security and PMO.
• Provides, manages and controls timely and accurately Budget, Revision and Actuals related to Operational Excellence labor and non-labor expenses.
• Support KAM/Sales in winning profitable new business.
• Partner with commercial teams in convincing customers of our value proposition.
• Supports the seamless launch of new contracts/sites using our standard project implementation methodology ensuring project delivery with scope, budget, timelines and risk.
• Ensure new customer requirements are following stringent change management process, preventing revenue leakage and scope creep
• Drive compliance towards implementation Performance Management, focusing on improving Customer KPI’s and DPW global standard internal KPI’s
• Drive compliance towards implementing, maintaining and improving defined Operating Standards (processes, tools & systems)
• Deploy LEAN/Six Sigma for Continuous Improvement (5S, Kaizen, Gemba, GSA)
• Deploy Business Process Improvement techniques and methodology for more radical step-stone changes in Operations
• Share & implement Best Practices
• Deploy, maintain and improve Business Intelligence tools for reporting
• Drive Low Margin program, improving customer profitability
• Drives compliance towards implementing, maintaining and improving defined HSEQ & Security standards (processes, tools & systems)
• Improve WMS Product deployment in operations, act as business partner towards Operations, IT and customers
• This role can potentially replace (succeed) the VP/Directors during absence (succession planning)

Functional knowledge and skills:

• Performance oriented, goes the extra mile to understand, meet & exceed customer expectations, demonstrates a good service mentality, takes initiatives to proposing innovation, automations and process improvements.
• Team player and strong collaborator, builds strong working relationships. Networks extensively, internally & externally. Collaborates across geographies, business lines and functions.
• Pragmatic, resilient and with a sense of urgency. Down to earth approach to issues and (data driven) decisions. Tenacious in delivery, challenges the status quo and black belt in continuous improvement. Thrives and adapts in demanding circumstances.
• Business acumen, knows our industry well to understand and spot opportunities. Understands and applies financial and productivity measures. Creative in commercial solutions.
• Passionate about leading & developing people, invests time in people and team development, drives a high performance & winning mentality across his team and company.
• Positive can-do attitude, authentic and open (no politics). Communicates frequently and encourages 2 way engagement.
• Impeccable behavior, a role model, lead by example. Values and encourages diversity, displays integrity and confidentiality at all times.

Engagement Internally:

• Operations within the Region and Cluster, from Warehouse Operator to Cluster VP CL Leader, Regional CL COO and Global CL COO.
• Business Development, Account Management & Sales within the Cluster/Region
• Cluster/Regional/Global IT, HR and Finance organization
• Global WMS CoE team
• Global Cluster Super User community

Engagement Externally:

• Customers
• Suppliers