Business Operations Manager

Your mission

We're looking for a Business Operations Manager to help drive that transformation.

Reporting directly to the COO, you'll work across Operations, Supply Chain, Customer Experience, Finance and Tech to solve operational problems, improve processes and implement solutions that have a measurable business impact.

You'll identify opportunities, lead improvement projects and make the business run more efficiently.

Improve Operations

• Simplify and automate internal processes.
• Solve operational issues and eliminate recurring inefficiencies.
• Design better workflows across Customer Support, Operations and Supply Chain.
• Lead cross-functional improvement projects from idea to implementation.

Drive Better Decisions

• Build dashboards and define the KPIs that matter.
• Analyze business performance and identify improvement opportunities.
• Deliver insights that support operational and strategic decisions.

Optimize Supply Chain

• Improve forecasting and inventory planning.
• Optimize purchasing and stock levels.
• Monitor supplier performance and operational efficiency.

Leverage AI & Automation

• Automate repetitive workflows.
• Connect business tools using platforms such as Make or n8n.
• Build practical AI solutions that save time and improve productivity.

Your profile

You're curious, analytical and highly pragmatic.

You enjoy understanding how businesses work, identifying inefficiencies and turning ideas into practical solutions.

You're comfortable moving between data analysis, operations and execution, and you enjoy working with different teams to make things happen.

What we're looking for

Experience

• 3–6 years in Business Operations, Strategy & Operations, Supply Chain, Data Analytics or a similar role.
• Startup, scale-up or e-commerce experience is a strong plus.

Skills

• Strong SQL.
• Advanced Google Sheets or Excel.
• Dashboarding and business reporting.
• Excellent analytical and problem-solving skills.
• Interest in AI, automation and operational excellence.
• Professional proficiency in French and/or English.

Nice to have

• Subscription business experience.
• Metabase, Looker, Tableau or Power BI.
• Make, n8n or Zapier.
• AI agents or workflow automation.
• Basic Python or JavaScript.

Why join us?

You'll work directly with the COO on high-impact projects that influence how the company operates.

You'll have the autonomy to challenge existing processes, implement your ideas and see the impact of your work quickly.

If you enjoy solving operational problems, improving systems and using technology to make businesses run better, we'd love to meet you.

About us

As animal lovers, we all want the best for our furry companions. Just like for us humans, access to healthy and adapted food is essential to our pets’ well-being. That’s why we decided to create our dream pet food experience and launched Hector Kitchen in 2018! We provide high-quality food, tailored to your pets’ specific needs and delivered directly to your doorstep.

And that’s not all; at Hector Kitchen, our mission is to make your lives easier, by helping you to better understand your four-legged friends. Using the power of data, technology, and innovation, we follow your pets’ needs throughout their lives and share precious information with you to help you become better, more informed pet owners.

Behind Hector Kitchen stands our parent company, Holidog. Launched in 2012, Holidog is France's premier marketplace for dog-sitting services, connecting pet owners with trusted caregivers. With a strong presence in 10 European countries, we are committed to providing the best possible experience for both our customers and service providers.

Together, Hector Kitchen and Holidog form a symbiotic relationship, where our collective devotion to pets drives innovation, education, and the creation of extraordinary experiences. Join us on this exciting journey of love, care, and companionship.