Application Operations Engineer (AppOps & Identity)

We're Hiring: Application Operations Engineer (AppOps & Identity)

Location: Fuengirola or Málaga, Spain (Hybrid- Visiting the Fuengirola CS Hub 3x days a week)

‍ Department: Tech / Application Operations

About the Role

We're looking for a proactive and technically skilled Application Operations Engineer to join our growing Tech team.

This is not a traditional support role. You'll be at the heart of our transition from Application Support to modern Application Operations (AppOps) — owning application reliability, driving automation, and ensuring our systems run smoothly at scale.

A key part of this role is Identity & Access Management, where you'll leverage Microsoft Entra ID (Azure AD) to deliver secure, automated, and scalable access to business-critical applications.

If you enjoy solving complex problems, automating processes, and working across teams to improve systems end-to-end — this role is for you.

What You'll Be Doing

Own Application Reliability

• Take ownership of the availability, performance, and stability of key business applications
• Monitor system health, integrations, and user experience
• Proactively detect and prevent issues before they impact users

Lead Incident & Problem Management

• Act as a key owner in application incident management (Tier 2/3)
• Troubleshoot complex issues and perform root cause analysis
• Drive post-incident reviews and continuous improvements
• Collaborate with development, infrastructure, and external vendors

️ Build Monitoring & Observability

• Configure and improve monitoring, alerting, and logging
• Tune alerts to reduce noise and improve signal quality
• Identify trends and risks early using data and metrics

Drive Identity & Access Management (Entra ID)

• Manage user provisioning and deprovisioning across applications

• Implement role-based access control (RBAC) and access governance

• Work with:

• Access packages & entitlement management

• Privileged Identity Management (PIM)

• Automated joiner/mover/leaver (JML) workflows

• Ensure least privilege and zero-trust principles are enforced

• Support audits, access reviews, and compliance initiatives

• ️ Automate & Improve

• Identify repetitive tasks and automate operational processes

• Improve monitoring, deployments, and recovery procedures

• Contribute to reducing incidents and improving system resilience

Collaborate Across Teams

• Act as a bridge between business, development, infrastructure, and security teams
• Provide feedback to improve application design and operability

What We're Looking For

✅ Must-have

• Experience in application support and/or application operations
• Hands-on experience with Microsoft Entra ID (Azure AD):
• User lifecycle management (JML)
• Access control (RBAC, groups)
• Identity governance concepts
• Strong troubleshooting and problem-solving skills
• Experience with ITSM tools (e.g., Jira, ServiceNow)
• Ability to work in a fast-paced, cross-functional environment

Please note that this role involves working from the office three days per week.

Nice to have

• Experience with monitoring / observability tools (APM, logs, tracing)
• Knowledge of identity automation and access governance frameworks
• Familiarity with APIs, integrations, and SaaS ecosystems
• Experience with automation (scripts, workflows, or tooling)

Why Join Us?

• Be part of a major transformation from Support to AppOps
• Work on modern identity and access management challenges
• Drive automation and proactive operations
• Collaborate with international teams across Europe
• Influence the way applications are operated at scale

What Success Looks Like

• Applications are stable, monitored, and proactively managed
• Incidents are reduced and resolved faster
• Access is automated, secure, and audit-compliant
• Operations become scalable, efficient, and data-driven