Retention Manager (gn) – DTC, Email, Klaviyo, Lifecycle | gn | Remote

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers — and we're looking for someone ready to own more than just their own accounts.

Your mission: write the copy and run the project management for the 5-6 pod accounts owned by your Senior Retention Manager, while owning the day-to-day retention strategy for your own 1-2 accounts. Turning consistent delivery and confident account management into revenue, as you grow into full strategic ownership.

What you'll do:

• Own copywriting for the 5-6 pod accounts owned by your Senior Retention Manager based on the strategy they set
• Support project management across those accounts: status tracking, sending/chasing approvals, and day-to-day sequencing
• Own the retention roadmap & strategy for your own 1-2 accounts
• Lead client calls and business reviews on your own accounts, review data/reports, turn findings into concrete next steps

What we're looking for (non negotiable):

• 2+ years hands-on Klaviyo experience
• Comfortable owning a client relationship end-to-end - no senior chasing you for updates
• Strong copywriter who needs minimal guidance to nail brand voice
• Confident interpreting data yourself and translating it into next steps, not just reporting it upward
• Agency background or 8fig+ DTC brand experience

What you'll get:

• Competitive salary
• Generous paid time off
• Fully remote - work from wherever you do your best work
• Clear growth path into Senior Retention Manager
• Access to all tools, data, courses and coaches you need for being successful
• Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

• You want real ownership over your own accounts, with support when strategy gets tricky
• You take pride in copy and project management that never lets anything slip
• You're ready to be trusted with more responsibility than a typical mid-level role

This is not for you if:

• You want to hand off copy and PM work to someone else and focus only on strategy
• You need constant hand-holding

Speak soon