Head of Key Account Management

At KONE, our purpose is to improve the flow of urban life. Through more effective People Flow ® , we make the movement of people safer, more convenient and more reliable in increasingly taller and smarter buildings.

Ultimately, at KONE, we make cities better places to live. To create a better flow of urban life, we need talented people with ambition and a passion for making a difference.

Are you ready to join us?

We are looking for an experienced and inspiring Head of Key Account Management to lead our strategic customer portfolio and Key Account Management organization. This role will be responsible for driving business growth, developing high-value customer partnerships and leading a team focused on delivering exceptional customer value.

As Head of KAM, you will play a critical role in shaping our customer strategy, strengthening executive relationships and ensuring that KONE remains the preferred partner for our most important customers.

What You Will Do

• Lead and develop the Key Account Management team.
• Define and execute the strategic account management approach.
• Build executive-level relations with key customers.
• Drive revenue growth, profitability and customer retention.
• Lead major commercial negotiations and strategic agreements.
• Ensure high-quality account planning and opportunity management.
• Collaborate across Sales, Operations and Service functions to deliver customer value.

What We Are Looking For

• Proven experience in Key Account Management, Strategic Sales or Commercial Leadership.
• Demonstrated people leadership experience.
• Strong track record in delivering business growth and customer retention.
• Exceptional stakeholder management and negotiation skills.
• Strategic thinker with strong commercial acumen.
• Experience managing complex customer environments and long sales cycles.
• Fluency in English/ Italian is an asset.

Why KONE

• We provide our employees with a wide range of career development opportunities, from lateral moves to positions with greater responsibility across the organization.
• Continuous learning through our development programs, covering a broad range of professional and leadership competencies.
• Flexible benefits package.
• Permanent employment contract.
• Hybrid working model and flexible working hours. Join Us

If you are passionate about customer success, strategic leadership and building high-performing teams, we would love to hear from you. Together, let's shape the future of urban mobility.

At KONE, we strive to be a great place to work. We are proud to offer a wide range of national and international opportunities and experiences that will support your professional and personal growth. Working at KONE means being part of an environment that promotes a healthy and balanced integration between work and personal life.

As a signatory of the United Nations Global Compact, we are committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, gender, age, nationality, religion, gender identity, marital status, or disability.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/