EMEA Customer Fulfilment Specialist

The EMEA Customer Fulfilment Specialist Monitors the E2E Quote to Invoice process and manages critical exceptions and escalations, acting as senior advisor and trainer for customer fulfilment colleagues and control key critical activities.

Canon is a world-leading imaging company and a global brand - driven to enrich people’s lives and businesses with innovative products and smart digital solutions. At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact.

With a strong presence across EMEA for over 60 years, our regional HQs in London and Amstelveen support operations in 120+ markets. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.

Why join us?

Canon champions hybrid working with a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Be part of a company that values sustainability and inclusion. Lastly, you’ll find that Canon encourages continuous learning and development with a wide range of resources and support available on demand.

If you’re visionary, innovative, and ready to make an impact – we’d love to hear from you. Even if you don't meet all the qualifications we still encourage you to apply.

With Canon, you'll get the support and encouragement you need to grow from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

We are looking for someone with:

• 3-5 years of experience in a relevant / similar field
• Strong analytical and problem solving skills
• Proficient knowledge of MS Office especially with Excel
• Proficient knowledge of PowerBI, developing and working with reports
• German language skills is required
• Good verbal and written communication skills
• Ability to work independently and have good social skills
• Change management skills
• Proactive and entrepreneurial mindsets
• Excellent combination of flexibility and accuracy
• Strong business acumen and understanding

Team Player

Canon Core Behaviours

• Drive for results
• Focus on the Customer
• Take ownership and accountability
• Act as a team player
• Shows courage and conviction
• People orientated
• Caring for self and others Job Family: Operations - Customer Fulfilment

Grade: 11

Your key responsibilities will be to:

• Act as a trusted advisor to the Order Management Team on processes that are outside of the standard flow. Involve other stakeholders to ensure impact on E2E process is understood. Support with standardization and automation.
• Create new Process Maps and SOPs and support Order Management team with training and implementation of new processes.
• Monitor E2E process and analyze data and develop relevant reports. Identify and manage opportunities to improve processes and Customer Experience through data. Manage critical exceptions and process escalations.
• Active involvement in expert community and sharing of best practices with the Order Management Team.
• Manage orders, queries and claims from order entry through to delivery shipment of product to customer meeting KPIs and quality metrics.
• Interface with various levels of sales, operations and other functional groups to ensure order flows appropriately
• Monitor order related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to be always capable to provide information and communicate business requirements with all stakeholders effectively.
• Support Order Management team with ISO9001 activities and continuous improvements.