Technical Specialist Video (H/F)

Technical Specialist Video (M/F)

Location: Paris, France (Relocation offer)

Languages: French or English mandatory

Contract Type: Full-time permanent (CDI)

Salary: €44,000 to €49,000 gross annual (depending on experience)

Encore is looking for technical specialists interested in relocating to Paris! Check out the details below and feel free to apply.

Key Responsibilities

Equipment Operation

• Drive Results: Ensure smooth event execution through accurate and timely setup, operation, and teardown of advanced audiovisual equipment, as outlined in the technical qualifications section.
• Troubleshoot and quickly resolve technical issues as they arise.
• Do the Right Thing: Adhere to all company safety and security protocols.
• Report all health and safety issues to the HSE Manager, Line Manager, or on-site Project Manager.
• Ensure equipment is protected against theft and/or damage during use.

Customer Service

• Deliver World-Class Service: Provide excellent service and strive to exceed the needs and expectations of both internal and external clients.
• Maintain positive relationships with all clients through effective communication.
• See the Big Picture: Partner with the internal team on event solutions before and during the event to guarantee maximum customer satisfaction.
• Understand and foster relationships between the hotel, venue, and client.

Staff Training & Development

• Value People: Create an atmosphere that encourages technical and leadership skill development in fellow employees.
• Provide mentorship and coaching to members of the technical, sales, and operations teams to develop their technical skills as needed.

Event Supervision

• Perform advanced tasks (pre-event, live event, post-event) alongside operations team members.
• Supervise and direct other technicians during live events.

Equipment Maintenance

• Assist the team in properly prepping, securing, storing, transporting, and maintaining equipment.
• Conduct inventory checks and forecast equipment needs.

Disclaimer: The duties and responsibilities described are not an exhaustive list and may be modified, or additional job-related duties may be assigned at any time, with or without notice, based on business needs.

Required Qualifications

• A Bachelor's degree in audiovisual technology or equivalent is preferred.
• At least 4 years of specialized experience required.
• 3 to 5 years of experience in customer service or hospitality is preferred.
• Ability to interact professionally and effectively with a diverse workforce, varied clientele, and executive leadership.
• Experience managing multi-task projects/initiatives.
• Strong client- and colleague-facing skills and experience.

Core Competencies

• Accountability
• Hospitality
• Professionalism
• Responsiveness
• Safety-mindedness
• Talent development
• Technological proficiency
• Managing complexity
• Drives accountability
• Inspires trust

Contract: Full-time Permanent (CDI)

Benefits & Perks:

• Monthly meal allowance
• Performance bonuses
• Annual clothing allowance
• Seniority bonus
• Employee recognition program