Customer Operations Coordinator, EMEA

About us: Stanley 1913 - Built for Life® since 1913.

The Stanley 1913 brand has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular Quencher™ series go beyond function, elevating everyday moments with style and empowering active lifestyles. We're a community of creators, builders, and inventors who believe in creating sustainable products for a better life and world that minimizes our impact on the planet. Learn more at www.stanley1913.com.

Our teams are spread all over the world, with our headquarters based in Seattle, WA. The European team is located in the center of Amsterdam, from where we lead our efforts in sales, marketing, product development, logistics, and finance across the entire EMEA region. We are a diverse and entrepreneurial team that enjoys working in a fast-paced environment. Driven by purpose, passion, and performance, we rise to new heights together. If you are up for a new challenge, we would love to talk!

Position overview

The Customer Operations Coordinator supports the day-to-day execution of customer operations activities across EMEA, ensuring customer requests, onboarding, operational issues, order-related topics, and disputes are handled efficiently and with clear communication. Reporting into the Customer Operations Manager, this role works closely with Sales, Supply Chain, Logistics, Finance, and Customer Service to keep processes moving, create visibility on open topics, and help improve the overall customer experience through strong follow-up, accurate information, and a proactive approach.

What You'll Do

Customer Onboarding & Activation

• Support the smooth onboarding and setup of new customers, making sure the right information, documentation, and system details are in place.
• Coordinate customer account activation, including EDI setup and internal handovers, to help create a strong start for our customer partnerships.

Customer Operations Support

• Act as a key day-to-day contact for customer operations questions, requests, and follow-ups.
• Partner closely with local and overseas teams across Sales, Supply Chain, Logistics, Finance, and Customer Service to resolve operational topics and keep things moving.
• Support order management activities and help remove roadblocks that could impact the customer experience.

Performance & Reporting

• Maintain customer operations trackers, KPI reports, and service performance updates.
• Monitor trends, flag risks or recurring issues, and support accurate data and reporting across systems.
• Help create visibility on operational performance so teams can take action quickly and effectively.

Dispute Management

• Coordinate the review and resolution of customer disputes, including shortages, deductions, invoice discrepancies, and chargebacks.
• Gather supporting information, track progress, and follow up with the right teams to help drive cases to closure.
• Support a structured and customer-focused approach to resolving operational issues.

Collaboration & Communication

• Keep customers and internal stakeholders informed through clear, timely, and professional communication.
• Maintain customer-specific requirements, escalation overviews, and process documentation.
• Support cross-functional meetings by preparing updates, capturing actions, and following through on next steps.
• Contribute to a fast-paced, entrepreneurial team environment where ownership, collaboration, and continuous improvement are key.

Who You Are

• Proactive and comfortable taking ownership of open topics, following through until resolution.
• Customer-focused, with the ability to balance service mindset, operational accuracy, and business priorities.
• Able to work well with different teams and stakeholders in a fast-paced, international environment.
• Fluent English is required, other European language is a plus
• 2+ years of experience in Customer Service, Sales Support, Operations, Supply Chain, or Order Management.
• Strong organizational and communication skills.
• Detail-oriented with excellent follow-up capabilities.
• Experience with ERP, CRM, or ticketing systems preferred.
• Proficient in Microsoft Office, especially Excel, PowerBi is a plus

Stanley 1913 is committed to a diverse and inclusive work environment. Stanley 1913 is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com.

Stanley 1913 is a total rewards company, which includes rewards beyond base salary.

About our parent company: Morgan Street Holdings

The Stanley 1913 brand is owned by Morgan Street Holdings (formerly HAVI), a privately held enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, and Continental. Morgan Street Holdings' portfolio provides best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.

Morgan Street Holdings supports the Stanley 1913 brand with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.