Field Service Engineer (m-f-d)

Published 07.24.2026 Company : Safran Engineering Services Job field : Customer services and support Location : Hamburg , Germany Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Employees / Staff Spoken language(s) : English Fluent # 2026-184783

Published 07.24.2026 Job Description

The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. He or she represents the Original Engine Manufacturer (OEM), Safran AE, CFM, Powerjet or GE at Customer according to the Support contract signed between them.

Mission description:

• Represents the OEM at Customer sites or by roving, providing advises and

recommendations on operations and maintenance of OEM's Products, as first

interface between Customer and the OEM as defined by the commercial agreements between both of them

• Establishes and maintains a climate of professionalism, confidence and trust with

Customers and has an impeccable ethic with regards to the OEM interests.

• Listens to Customer understands its needs, monitors and analyzes Customer

Satisfaction relative to the OEM Customer & Product Support

• Addresses actively and permanently the communication between Customer and OEM on all related issues (technical, logistic, warranty, commercial, financial … etc)

• Anticipates Customer difficulties and recommends solutions defined with the

Customer Support team

• Track & report in the dedicated tools the Critical Items (CI) application and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)

• Promotes OEM's image

• Is an active member of the Customer Team and attends all meetings requested by the

Team, in coordination with the Customer Support Manager (CSM) or Customer

Program Manager (CPM/CTL).

• Available for training and business trips on demand all around the world

-High professional availability: Reachable and available on 24/24 - 7 days a week basis

for communication, appointment attendance and also per Senior Regional Manager

(SRM) or Regional Manager (RM) instruction back-up for dedicated prime FSE absence.

Helps Customer with:

Basic Technical Support, including but not limited to:

• OEM Technical Publication interpreting and concerns
• Aircraft Maintenance Manual (AMM)
• Fault Isolation Manual (FIM)
• Illustrated Part Catalog (IPC)

Line Maintenance actions:

• Trouble shooting

• LRU replacement

• Ground-Run checks

• Fan trim balancing

• BSI

• Logistic concerns especially on AOG and Workstoppage situations in

establishing communication between Customer, Customer Support Center

(CSC) and OEM Logistic Department

o MyCFM portal tools and logging (e-warranty, e-account, Remote Diagnostics,

…)

o CSC case issuance and answer tracking

Reports to Customer & Product Support Organization the in-service experience of

OEM's Products through the appropriate FDM tool

• Helps Customer with Engine Shop Manual (ESM) and all concerned OEM Technical

Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test, … etc)

• Reports to the Product Support organization the in-shop experience collected during engine shop visit Job Requirements

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Technical Education equivalent to Bachelor Degree or Graduated Engineer in

Aeronautics or Mechanics

Has a very good knowledge of OEM's Organization and uses his/her own network

inside the OEM's departments

Mastering English language – fluent reading, writing and speaking

French is a plus

Good technical knowledge of engine aircraft, aeronautic environment, experience in operational support and maintenance most appreciated

Aptitude to take decisions related to aircraft engines operations and to provide high quality support without management proximity

High quality communication and behavior skills, natural diplomacy

But what else? (advantages, specific features, etc.)

Position will be based on site in Hamburg.

You will join a team of 4 FSE in Germany based in Hamburg and Frankfurt as well as a world wide network of FSEs

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.

Locate your future workplace

Hein-Sass-Weg 36 21129

Hamburg

Germany