Technical Customer Success & QA Coordinator

About VIZBL

VIZBL is building the future of Augmented Reality for e-commerce. We help manufacturers, distributors, and retailers showcase their products in true-to-scale AR, allowing customers to visualize products directly in their own space before they buy.

Our clients range from furniture and lighting manufacturers to fitness equipment, construction materials, and many other industries. As we continue to grow, we're looking for someone who can bridge the gap between our development team, sales team, and customers.

About the Role

This is a unique role combining quality assurance, customer success, and project coordination.

You'll be the final checkpoint before new features, configurators, and customer projects are delivered. Your job is to make sure everything works exactly as expected across both iPhone (iOS) and Android devices before it reaches the customer.

You'll also serve as the communication bridge between our customers and our development team—ensuring client requests are clearly understood, professionally communicated, and successfully implemented.

If you enjoy technology, solving problems, and working with both people and software, this role is for you.

Responsibilities

• Test newly developed features, AR experiences, and configurators on both iPhone and Android devices.
• Verify that customer requests have been implemented correctly before projects are delivered.
• Identify bugs, usability issues, and inconsistencies, then document them clearly for the development team.
• Work closely with developers to ensure issues are resolved quickly.
• Follow up with the development team to keep customer projects moving on schedule.
• Coordinate between Sales, Development, and Customer Success throughout each project.
• Professionally communicate with customers via email and occasional video calls.
• Translate technical information into language customers can easily understand.
• Gather customer feedback and accurately communicate requirements back to developers.
• Ensure every customer receives a polished, high-quality experience.
• Track project progress and proactively follow up on outstanding items.

Qualifications Required

• Excellent written and spoken English.
• Strong professional communication skills.
• Extremely detail-oriented—you naturally notice small issues others miss.
• Comfortable working with technology and learning new software quickly.
• Strong organizational and multitasking skills.
• Ability to prioritize multiple projects simultaneously.
• Self-motivated and highly accountable.
• Comfortable working in a fast-paced startup environment.
• Experience testing software, web applications, or mobile apps.

Preferred

• Experience with QA testing.
• Experience in SaaS or software companies.
• Customer Success or Technical Support experience.
• Basic understanding of APIs, web technologies, or mobile applications.
• Experience using Jira, ClickUp, Trello, Asana, or similar project management tools.
• Familiarity with Augmented Reality or 3D technology is a plus (training provided).

What Makes You Successful

You're someone who:

• Catches problems before customers do.
• Takes ownership instead of waiting for instructions.
• Can communicate professionally with executives and customers.
• Is persistent when following up with developers or internal teams.
• Enjoys both technical work and working with people.
• Wants to be part of a rapidly growing technology company.

Why Join VIZBL?

• Work with cutting-edge Augmented Reality technology.
• Collaborate with an innovative international team.
• Opportunity for career growth as the company expands.
• Make a direct impact on customer success and product quality.

Job Type: Full-time

Pay: 1,000.00€ - 1,500.00€ per month

Work Location: In person