Customer Service Representative for the French Market

About Us:

Since its founding in 2014, 3D Prima has grown to become one of Europe's largest resellers and distributors of 3D printers and related materials. 3D Prima sells products under its own brand but also offers a wide range from the most well-known and popular manufacturers on the market.

The head office and main warehouse are located in Malmö with 40 employees. We also have subsidiaries in Germany (7 employees), the United Kingdom (4 employees), and Poland (2 employees).

Our annual turnover is approximately 550 million SEK with strong profitability, and we maintain steady growth of around 20-30% per year.

Customer Service Representative with Responsibility for France

We are already the largest 3D printing reseller in Sweden and are rapidly expanding throughout Europe. Now it is time for France, where we aim to achieve the same success as in the rest of Europe.

We are looking for a driven individual to develop our French operations. This is a very exciting role where you will need to manage many tasks at once. Your responsibilities will be varied, including translating texts, providing customer service and support via email and phone, handling sales calls, managing quotations, and assisting our marketing department with accurate texts for social media, newsletters, and Google Ads.

A solid understanding of the French e-commerce landscape is important for this role, including familiarity with the platforms commonly used by French online shoppers as well as local consumer preferences and habits.

We are looking for a candidate with a genuine interest in technology. Prior experience with 3D printing is considered a bonus. You should have a strong aptitude for customer contact and sales, along with strong communication skills and a service-minded approach.

We require fluency in both French and English. Swedish is not mandatory, albeit advantageous.

Ideally, you are based within commuting distance of our office in Malmö.

Responsibilities:

• Customer service via phone and email
• Basic technical support
• Sales
• Quotation management
• Translating product texts
• Assisting our marketing team with French-specific marketing

Requirements:

• Native French speaker
• Fluent in French and English (spoken and written)
• Experience with the Microsoft Office suite
• Good computer literacy
• Interest in technology
• Knowledge of the French market

We Offer:

• A pleasant office environment
• Collective agreement
• Wellness allowance
• Great opportunities for development

We apply individual salary setting based on experience and suitability. A collective agreement is in place.

The position may be filled before the application deadline.

Job Type: Full-time

Pay: From 30 000,00kr per month

Ability to commute/relocate:

• Malmö: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• French (Required)
• English (Required)

Work Location: In person