Senior Technical Lead

HCLTech · Amsterdam, Netherlands

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Amsterdam, Noord-Holland

Job Summary

Job Title

Ops Engineer (IT Operations / Production Support Engineer)

Experience

4–8 Years

Role Overview

The Ops Engineer is responsible for ensuring the stability, availability, security, and performance of business-critical applications and production systems. The role involves production support, incident management, release deployment, monitoring, automation, and continuous improvement activities while working closely with development, testing, and business teams in an Agile/DevOps environment.

Key Responsibilities

Production Support & Incident Management

Provide L2/L3 support for production applications and services.

Monitor application health and system availability.

Troubleshoot incidents and perform root cause analysis (RCA).

Resolve production issues within defined SLAs.

Drive permanent fixes for recurring problems.

Monitoring & Operations

Monitor applications, infrastructure, interfaces, and batch jobs.

Handle job failures, reruns, and operational recovery activities.

Ensure uninterrupted operation of critical business processes.

Analyze logs and system alerts to identify potential issues proactively.

Release & Deployment Support

Execute deployments across Development, Acceptance, and Production environments.

Validate deployment outcomes and ensure system stability post-release.

Coordinate release activities with development and testing teams.

Support change and release management processes.

Automation & Continuous Improvement

Develop and maintain automation scripts using Python, Bash, or Shell scripting.

Reduce manual operational activities through automation.

Contribute to process improvements and operational excellence initiatives.

Support CI/CD and DevOps practices.

Security & Compliance

Ensure system patching and security compliance.

Support audit, risk, and compliance activities.

Follow organizational security standards and operational policies.

Participate in vulnerability remediation and risk mitigation activities.

Agile & Team Collaboration

Work within Agile/Scrum or BusDevOps teams.

Participate in stand-ups, sprint planning, retrospectives, and operational reviews.

Collaborate with developers, architects, business analysts, and stakeholders.

Support on-call, shift, and weekend production activities when required.

Skill Requirements

Soft Skills

Strong analytical and troubleshooting abilities

Effective stakeholder communication

Ownership and accountability

Team collaboration

Problem-solving mindset

Ability to work in high-pressure production environments

Must-Have Skills

Technical Skills

Linux / Unix Administration

Python Programming

Shell/Bash Scripting

Application & Production Support

Incident and Problem Management

Monitoring & Alerting Tools

SQL / Oracle Databases

Azure DevOps / CI-CD Concepts

ServiceNow or ITSM Tools

Batch Scheduling Tools (Control-M, UAC, etc.)

Monitoring Tools

Kibana

Prometheus

Logstash

Splunk (preferred)

Grafana (preferred)

Process Knowledge

ITIL Framework

Change Management

Release Management

Risk & Compliance Management

Production Support Best Practices

Preferred Skills

Ansible Automation

Java & WebSphere exposure

Cloud Platforms (Azure/AWS)

DevOps Tooling

Banking and Financial Services domain knowledge

Site Reliability Engineering (SRE) practices