DEPUTY STORE MANAGER - Amsterdam (f/m/d)

Position

For our boutique in Amsterdam PCH, we are currently looking for a

Deputy Store Manager (f/m/d)

- Full time -

MISSION

The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store incl. operations, fostering team cohesion, and promoting the brand's culture and values.

Job responsibilities

Management

• Lead by example in both operations and client interactions.
• Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.
• Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management. Overcomes team complaints, objections and requests (products) in a confident and positive way.

Client Engagement

• Ensure a client-centric culture among sales teams.
• Establish and develop relationship with existing clients and engage new customers.
• Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives. Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.

Sales Development

• Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.
• Implement action plans through morning briefs, coaching, reward programs, and other initiatives.
• Produce reports on store performance, including insights on qualitative elements.
• Drive own sales target and engage in proactive sales activities. Acquire and maintain market and competitive knowledge.

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety.
• Supervise day-to-day store processes and maintain the high standard of procedures.
• Organize and implement store rotations, shifts and holidays.
• Lead and organize inventories and maintain perfect retail standards.

Profile

Qualifications / Professional Capabilities

• Several years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and store procedures knowledge
• Very strong commercial background and focus
• Fluent in German and English CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills

Personal Competencies

• Leadership & Entrepreneurial spirit
• Deliver excellence
• Planning & Organization & Innovation
• Conversation Capability / Negotiating Skills

Additional information

Why BVLGARI Keeps You Smiling:

• Additional pension plan
• Corporate Benefits including voucher codes.
• Health insurance coverage with ONVZ.
• Coverage for One Fit sports club membership.
• Performance-related remuneration system.
• Employee discounts and access to staff online boutiques.
• Exciting tasks within a globally renowned luxury brand.
• Training and development opportunities within LVMH. Central location with excellent transportation connections.

We eagerly await your application, highlighting your ability to cultivate and maintain relationships with high jewelry clientele. Join us at BVLGARI, where elegance knows no bounds.

BVLGARI MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.

Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.