Administrator - Desk Side Services, AMT Asset Management Software

Rotterdam, Zuid-Holland

Job Summary

The Deskside Service Engineer is responsible for providing onsite and remote IT support to end users, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. The role supports workplace services, hardware lifecycle management, incident resolution, and end-user computing environments in line with Allianz and HCLTech service standards.

Key Responsibilities

Provide first and second-level support for end-user devices, including desktops, laptops, mobile devices, printers, and peripherals. Diagnose and resolve hardware, software, network connectivity, and operating system issues. Manage incidents and service requests through the ITSM tool, ensuring SLA compliance and timely updates. Perform device installations, imaging, software deployments, data migrations, and workstation setups. Support user onboarding, offboarding, role changes, and asset allocation activities. Coordinate with resolver groups, vendors, and infrastructure teams for issue resolution and escalations. Execute hardware break-fix activities, warranty coordination, and replacement management. Manage IT asset inventory and maintain accurate records of hardware and software assets. Support meeting rooms, collaboration tools, and workplace technology services. Ensure compliance with security policies, audit requirements, and IT operational procedures. Participate in site support activities, floor walks, VIP support, and service improvement initiatives. Create and maintain technical documentation, knowledge articles, and user guidance materials.

Skill Requirements

Windows 10/11 administration and troubleshooting Microsoft 365 (Outlook, Teams, OneDrive, Office Applications) Active Directory and Azure AD user administration Hardware troubleshooting for laptops, desktops, and peripherals Mobile device support (iOS and Android) Network fundamentals (LAN, Wi-Fi, VPN) ITSM tools (ServiceNow preferred) Hardware Asset Management and lifecycle processes Strong customer service and communication skills

Other Requirements

Incident and request SLA compliance First-time fix rate Customer Satisfaction (CSAT) Ticket backlog management Asset management accuracy Compliance with security and audit requirements End-user experience and service quality

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