Client Services Project Manager

Oeiras, Portugal | Full time | Home-based | R1562740

Project Manager (Client-Facing)

About the Role

We are seeking a Project Manager to lead and manage client-facing technical projects within IQVIA's clinical research technology portfolio. This role requires strong project ownership, excellent stakeholder management skills, and the ability to coordinate complex activities across global teams.

Desired Experience & Qualifications

The ideal candidate will have:

• 2-3+ years of project management experience.
• Proven experience owning and leading projects, rather than solely coordinating tasks.
• Strong client-facing communication and relationship management skills.
• The ability to effectively manage competing priorities and proactively identify and escalate risks.
• Excellent organizational skills with strong attention to detail.
• Experience in clinical research, healthcare, or a related industry is preferred, but not required.

Project Overview

Clinical trial projects are managed through two key phases:

1. Start-Up Phase

The initial implementation and study set-up stage.

2. Maintenance Phase

This position supports the Maintenance Phase, where Project Managers oversee ongoing study operations and client deliverables.

Key Responsibilities

• Managing study amendments and change requests
• Activating new study sites
• Supporting user access requests
• Coordinating additional training requirements
• Leading client and project status meetings
• Managing study closeout activities within the system

Project Portfolio & Scope

Project Managers typically oversee a diverse portfolio of studies and are responsible for:

• Managing up to 8-9 projects, depending on project size and complexity.
• Supporting multinational studies involving multiple countries, languages, sites, timelines, and regulatory documentation requirements.
• Collaborating with study teams located across the EU and US, requiring effective coordination across multiple time zones.
• Primarily working within European business hours while maintaining flexibility to support global stakeholders when necessary.

Technology You'll Support

This role supports Complete Consent (eConsent), IQVIA's electronic informed consent platform used in clinical trials to enhance patient engagement, compliance, and study efficiency.

Candidate Preparation Resource

Candidates progressing to the interview stage are encouraged to review the following resource:

IQVIA eConsent Overview

https://www.iqvia.com/solutions/technologies/patient-engagement-suite/econsent

Please scroll to the middle of the page and watch the overview video, which provides an excellent introduction to electronic informed consent and its role in clinical research.

Why Join Our Team?

Our team offers a supportive and growth-oriented environment, including:

• Comprehensive mentoring and onboarding support
• A collaborative and inclusive team culture
• Flexibility and healthy work-life balance
• A strong focus on employee health and well-being
• Continuous learning and professional development opportunities
• Meaningful community engagement initiatives

Onboarding & Training

We are committed to setting new team members up for success through a structured onboarding experience that includes:

• A dedicated mentor and onboarding partner
• A formal training program with defined milestones and learning objectives
• Daily training and support meetings with the hiring manager during onboarding
• Ongoing guidance from both the mentor and manager once project assignments begin
• Regular check-ins to support continued growth, development, and long-term success

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is zł124,000.00 - zł230,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.