Customer Experience, Training & Sales Coordinator m / f / d

Be part of something new – Help Shape the Next Generation of Business Aviation Pilots

AeronautX is building up its training operations in Amsterdam – and this is an opportunity to join us at an exciting stage of the journey.

As our Customer Experience, Training & Sales Coordinator, you will be at the heart of our Training Centre – creating an excellent experience for our customers while supporting training operations and actively contributing to our commercial growth.

This is a broad, hands-on role combining customer experience, training coordination and sales support. You will support existing customers, help identify and develop new business opportunities and use digital tools to make our customer and sales activities smarter and more effective.

And because you are joining us early, you will have the opportunity to bring your ideas and help shape how we work as our Amsterdam operation grows.

Your Tasks

• Be the first point of contact for customers, instructors, visitors and partners and ensure a professional and welcoming experience.
• Support customers before, during and after their training and handle day-to-day enquiries.
• Coordinate training administration and support scheduling of training sessions, instructors, simulators and other resources.
• Maintain customer, instructor and training records and prepare relevant documentation.
• Support Sales with customer onboarding, quotations, offers and customer documentation.
• Actively support lead generation through targeted email outreach, CRM campaigns and other approved digital channels.
• Maintain accurate customer and sales information and help ensure effective follow-up of opportunities.
• Support day-to-day office administration and work closely with Sales, Finance Administration and Training Operations.

Your Profile

• Experience in customer service, sales support, training administration, hospitality or a comparable customer-facing role.
• A strong customer and commercial mindset – you enjoy building relationships and identifying opportunities.
• Confidence communicating with customers and supporting sales activities.
• Excellent organisational and administrative skills with strong attention to detail.
• Good Microsoft Office skills and confidence working with CRM and other business systems.
• Interest in and confidence using AI and digital tools
• A proactive, flexible and hands-on approach.
• Excellent English; Dutch and/or other languages are an advantage.
• Aviation knowledge is an advantage.

We Offer

• The opportunity to join our Amsterdam operation at an early stage and help shape how we work and grow.
• An international environment with daily interaction with aviation professionals and customers.
• A broad role with real ownership and exposure across the business.
• The opportunity to contribute directly to the growth of our customer base and Amsterdam operation.
• An attractive compensation package
• 25 vacation days, Pension & Travel allowance.
• Opportunities to develop as our Amsterdam operation grows.

Join Us

If you want to play a key role in launching a brand-new aviation training site and enjoy shaping the future, we would love to hear from you. Please send your application, including your CV and earliest possible start date, to career@aeronautx.com.

This is an opportunity not only to join a team, but to help build one!

About Us

At AeronautX, we believe aviation training should combine innovation, operational excellence, and a people-first mindset.

With our new state-of-the-art training centre in Amsterdam, we provide a modern and highly focused environment where aviation professionals can develop their skills efficiently. We are committed to customer satisfaction, operational quality, and continuous innovation, and we are looking for talented professionals who share our passion for excellence.

Werklocatie: Fysiek