Power BI Support Engineer(Data Platform)

Role description Power BI Support Engineer(Data Platform)

Krakow, Poland(Onsite role)

6 Months contract with possible extension(B2B contract or Sub-Contract)

Evening shift and Night Shift

Role Summary

We are looking for a Customer Support Engineer with strong experience in technical support, infrastructure support, Power BI, and SQL. The role requires handling customer-reported issues, performing root cause analysis, collaborating with engineering teams, and ensuring timely resolution within defined SLAs. The ideal candidate should have excellent communication skills, strong problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Provide technical support for customer-reported issues related to Power BI, SQL, and infrastructure support environments.
• Analyze, troubleshoot, and resolve incidents within agreed SLA timelines.
• Perform root cause analysis for recurring or complex issues and recommend preventive actions.
• Act as a bridge between end-users, support teams, and engineering teams to drive issue resolution.
• Communicate clearly and professionally with customers through emails, calls, and status updates.
• Handle escalations effectively by involving the right stakeholders and ensuring timely de-escalation.
• Document issue details, troubleshooting steps, resolution notes, and knowledge base articles.
• Collaborate with cross-functional teams to improve support processes and customer experience.

Required Skills

• Strong knowledge of Power BI Desktop, Power BI Service, Power BI gateways, and Power BI administration.
• Proficiency in SQL for querying, analysis, troubleshooting, and data validation.
• Good understanding of infrastructure support concepts and operational support processes.
• Ability to analyze technical errors, interpret logs or issue details, and communicate solutions effectively.
• Excellent written and verbal communication skills, including the ability to write clear and detailed emails.
• Strong customer handling, problem-solving, and analytical skills.
• Ability to work in ambiguous situations and manage complex technical issues independently.

Preferred Qualifications

• Prior experience in customer-facing support roles for enterprise applications or BI platforms.
• Exposure to ITIL-based incident, problem, and change management processes.
• Ability to collaborate with global teams across different time zones.
• Passion for technology and willingness to stay updated with new tools, platforms, and support practices.

Skills Mandatory Skills : Power BI, SQL

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert