Front Desk Agent

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of our Front Office team, you will play a key role in creating memorable first impressions and meaningful guest connections throughout the guest journey. Working closely with Reservations, Concierge, Housekeeping, Guest Experience, Food & Beverage, and other operational departments, you will help ensure every stay begins with thoughtful planning and exceptional service. Reporting to the Front Office Manager, you will be part of a passionate team dedicated to delivering personalized luxury hospitality experiences.

YOUR ROLE

As a Front Desk Agent, you will be the face of the hotel, creating warm welcomes and seamless departures while ensuring every guest feels genuinely valued. Through your professionalism, attention to detail, and passion for hospitality, you will manage guest interactions, handle arrivals and departures, and support guests throughout their stay. Your ability to anticipate needs, resolve concerns, and deliver personalized service will contribute directly to guest satisfaction and help create unforgettable Rosewood experiences.

HOW YOU’LL MAKE THE PLACE

• Welcome guests warmly and professionally, creating an exceptional first impression upon arrival.
• Manage check-in and check-out procedures accurately, efficiently, and in line with brand standards.
• Respond promptly to guest enquiries via phone, email, and in person while providing personalized assistance.
• Process payments, manage guest accounts, and maintain accurate records throughout the guest journey.
• Share knowledge of hotel facilities, services, and local attractions to enhance the guest experience.
• Collaborate closely with Housekeeping, Engineering, and other departments to ensure guest needs are met seamlessly.

COULD THIS BE YOU?

• You have experience in Front Office, Reception, Customer Service, or a similar guest-facing role within hospitality.
• You are passionate about creating exceptional guest experiences through warm and genuine service.
• You possess strong communication and interpersonal skills and enjoy building connections with people.
• You are comfortable using computer systems and can quickly learn new hotel technologies and property management systems.
• You have excellent problem-solving abilities and remain calm and professional when managing guest requests and challenges.
• You are flexible and adaptable, with availability to work a variety of shifts, including evenings, weekends, and public holidays.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes flexible working hours, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.