Complaints and Customer Service Consultant (m/f/d)

Job ID: 3575375

Complaints and Customer Service Consultant (m/f/d)

Warsaw

Professional

Application deadline: 05.11.2026

Regular (Part Time Possible)

T-Mobile Polska

Your Task

• Handling T-Mobile Customer Complaints in writing and by phone
• Internal Customer Service — consultations for other units in the complaint area
• Support of other customer service units, e.g. Hotline, Service relocation
• Taking actions aimed at the highest level of customer satisfaction

Your Profile

• Ability to conduct correspondence with the Client
• Knowledge of the rules for processing complaint correspondence
• Ability to conduct a telephone conversation with clients
• Attitude towards the implementation of team goals and independent tasks
• Ability to translate difficult issues in a simple way
• Ability to work under time pressure and stress resistance

About Us

Join the Complaints and Customer Service Team. We work in 3 teams of about 20 people. From the first day you will receive full training support: participation in initial product trainings, as well as the support of an experienced consultant for the first months. Once you are ready to work on your own, we will enable you to work in hybrid mode. You will also be able to flexibly adjust your work schedule: start between 7 am and 10 am, 8 hours from Monday to Friday (+one Saturday per month).

Job Benefits

Work-Life Balance

• Hybrid work mode
• Flexible work schedule: start between 7 am and 10 am
• 8 hours from Monday to Friday (+one Saturday per month)

Professional Development

• Full training support from the first day
• Participation in initial product trainings
• Support of an experienced consultant for the first months