Program Manager, CBO Office

Role Description: About Us

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description

As a Program Manager within the Chief Business Officer (CBO) Office, you will play a pivotal role in enabling Booking.com to achieve its strategic and operational goals. Reporting directly to the Director, CBO Program Management, you will lead the growth, engagement, and alignment of a 500+ person craft encompassing Strategy, Business Operations, Program Management, and Change Management (SBOPC). In this highly visible role, you will champion the adoption of cutting-edge AI solutions, drive standardized ways of working, and build an inspiring community across our global organization. If you are an outcome-focused leader passionate about raising the bar and connecting people with technology, this journey is for you.

Key Job Responsibilities and Duties

• Craft & Community Leadership: Lead the annual SBOPC craft plan and own end-to-end community engagement, including communications, events (All Hands, Summits), and managing volunteer networks.
• AI Solution Adoption: Own the AI roadmap for the SBOPC craft by scoping, developing, deploying, and driving broad adoption of scalable AI workflows in collaboration with tech teams.
• Program Standards: Drive broad organizational adoption and continuous improvement of the Booking Program Standards, embedding them as the default in AI solutions.
• Technical & Business Liaison: Act as the strategic liaison between the CBO Office PMO and Tech Standards teams to ensure business requirements are integrated into Jira usage.
• Cross-Functional Collaboration: Manage relationships with external partners (e.g., PMI) and internal Craft Managers to share best practices and drive organizational alignment.

Qualifications & Skills

• Proven Track Record: Extensive experience executing complex strategy-to-execution plans and managing large communities (500+ employees) within a large-scale, international environment (5K+ employees).
• AI & Technical Expertise: Conceptual and hands-on experience designing and deploying AI solutions using LLMs (ChatGPT, Claude, Gemini, Glean), combined with strong working knowledge of the Atlassian Suite (Jira, Confluence).
• Event & Communication Mastery: Exceptional written/spoken communication skills with a proven background in owning end-to-end events for 100+ attendees and managing multi-channel communications.
• Process & Program Management: Deep expertise in developing, embedding, and continuously improving standardized ways of working and role-specific L&D plans across multi-departmental organizations.
• Senior Stakeholder Management: Demonstrated ability to influence, advise, and collaborate effectively with executive-level stakeholders (Director level and above).
• Mindset & Approach: Highly proactive, pragmatic, customer-centric, and accountable leader who thrives in ambiguous environments and continuously raises the bar.

Benefits & Perks - Global Impact, Personal Relevance

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements (40% in-office in Amsterdam), and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

Let's go places together: How we Hire

Candidates must be based in The Netherlands (or be willing to relocate independently). Please note: This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.