Director, R2R Product Design

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Why This Role Is Different

JLL is one of the world's leading professional services firms specializing in real estate and investment management, operating across 80+ countries. Our Corporate Functions Technologies (CFT) Finance team is at the forefront of transforming how JLL manages its global financial operations — and this role sits at the heart of that transformation.

Here's what makes this different: Most Record-to-Report roles are ERP configuration and steady-state delivery. This one isn't. As Director of R2R Product Design with AI Innovation, you will shape the design and strategy of one of the first agentic AI transformations inside JLL's finance technology organization — transforming how JLL manages journal processing and month end close activities including agentic validation and posting of manual journal entries (MJE), GenAI-generated first-draft flux/variance commentary grounded in the underlying transaction data, and Oracle Data Platform / Oracle AskData-style natural-language reporting that lets Finance ask questions of close data directly instead of waiting on a manual report cycle.

As a key member of our existing R2R product focused team and working in conjunction with our JLL finance teams and our external delivery and vendor partners your role will be responsible for the delivery of various enhancements across R2R delivering the evolution of journal processing, month end close activities and reporting.

As a subject matter expert, you will own design authority before delivery — signing off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not after. And you'll do this with direct exposure to senior Finance Technology leadership and meaningful influence over JLL's Accelerate 2030 strategic programme.

If you want to design a real, production-scale case study in enterprise agentic AI at a Fortune 500 global services company, this is where it's happening.

Role Overview

Job Title: Director, R2R Product Design

Function: Corporate Finance Technologies (CFT)

Reports To: Executive Technology Product Manager

Location: Gurugram, India (hybrid working: 3 days in office, 2 days flexible)

Key Stakeholders: VP Finance Operations, Global Controller, Regional Finance Directors, Solutions Architecture, Enterprise Data & AI Platform

About the Team

The CFT R2R team is responsible for the end-to-end product strategy, design, and delivery of JLL's Record to Report Platform.

The team supports core finance operations across 60+ countries and works closely with Finance, Engineering, and Production Support to deliver continuous improvement and strategic transformation at global scale. This role is a named contributor to JLL's Accelerate 2030/Enterprise Business Objectives (EBO) strategy, with direct accountability against the platform-modernization and data/AI pillars.

What's Different at Director Level

This role carries distinct authority and scope compared to senior product or delivery roles:

Design authority before delivery — you own the design roadmap and sign off that AI/integration initiatives are properly designed for business value and enterprise robustness before they enter build, not after

Cross-portfolio scope — spans billing/order processing, accounts receivable, and third-party integrations, rather than one workstream

Build-vs-buy decision authority — make and defend recommendations on AI and automation tooling, with clear input to procurement decisions and alignment with our Finance partners and Delivery partners

Direct leadership visibility — present design and investment roadmaps to senior Finance Technology leadership directly

Transformation leadership — guide the organization through AI-enabled process redesign, not just system configuration

Strategic Context

This role supports the R2R modernization program currently underway across billing, accounts receivable, and integration workstreams — translating strategy into a coherent design roadmap where AI and integration initiatives are proven out for business value before entering delivery.

You will operate at the intersection of finance operations, enterprise technology, and AI innovation, with significant input to how JLL deploys agentic automation across financial processes that directly impact operational efficiency, month end close aligned to critical reporting dates, ensure auditability and SOC compliance and drive business insights through enhanced reporting capabilities.

What You Will Do

1. Product Strategy & Design Leadership

Support the end-to-end R2R product design strategy — from concept through launch and iteration — grounding every design decision in measurable business benefit

Direct the design, modification, and evaluation of R2R solutions across the portfolio

Partner with Product Owners and Product Support in balancing current-state support with forward design work

Build and maintain a performance framework that provides visibility into design quality, process efficiency, and business value delivered

Present strategic roadmaps and investment cases to Finance Technology leadership and R2R Steering Committee

2. Record to Report Design

Guide design of core R2R enhancements including Month end journal processing, Flux commentary and month end close activities.

Identify and prioritize opportunities to streamline existing processes through digitization and automation design, including agentic AI capabilities

Ensure all design decisions support financial close, month-end reporting, and revenue assurance requirements across 60+ countries

Design solutions that maintain compliance with regional regulatory requirements and internal controls

3. AI, Agentic Automation & Integration Design

This is the core differentiator of this role

Research and propose GenAI use cases across R2R — intelligent cash application, proactive collections optimization, automated dispute resolution, working-capital forecasting — each backed by a feasibility assessment on JLL's internal data/AI platform, validated with Engineering

Build ROI-based business cases for GenAI and automation initiatives in partnership with Finance operations partners, demonstrating measurable impacts

Make and defend build-vs-buy decisions on AI and automation tooling, with clear recommendations on vendor selection, platform integration, and total cost of ownership

Present AI and automation recommendations, with a prioritized roadmap, to Finance Technology leadership

Partner with Enterprise Data & AI teams to assess technical feasibility of AI initiatives and ensure alignment with enterprise AI governance standards

4. Governance, Compliance & Controls

Apply audit and compliance principles (including SOX) to the design of billing and revenue-related workflows

Ensure design deliverables support timely resolution of priority O2C issues and minimize post-deployment errors

Maintain design documentation to the standard required for audit and compliance purposes

Design AI/automation solutions that preserve appropriate financial controls and audit trails

Participate in monthly O2C Steering Committee and quarterly CFT Portfolio Review governance forums

What We Are Looking For

Required

10+ years' experience with a major ERP finance platform supporting Order-to-Cash operations, with strong preference for PeopleSoft FSCM 9.2

Deep functional expertise across the R2R lifecycle and demonstrate experience of delivering changes that have delivered tangible benefits

Strong understanding of financial close, month-end reporting, and revenue assurance processes in a global, multi-entity environment

Experience contributing to at least one global ERP rollout or large-scale finance transformation program

Excellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholders

Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value delivered

Preferred

Hands-on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance context

Familiarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools)

Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and auditability needs

Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns

PeopleSoft or Oracle certification/accreditation

Change management or transformation leadership experience, particularly in introducing AI/automation capabilities to finance operations teams

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.