Payments Support Specialist EMEA

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

Join Ria Money Transfer as a Payments Support Specialist EMEA and play a key role in supporting payment operations across the EMEA region for Ria, Xe, and Dandelion services. In this position, you will work closely with internal teams and external partners to ensure smooth payment processing, API integrations, issue resolution, and operational excellence in a fast-paced international environment.

ROLES & RESPONSIBILITIES

• Provide first-line support to partners by troubleshooting and resolving operational and technical issues.
• Monitor payment transaction flows and identify anomalies or errors in payment instruction delivery.
• Investigate, resolve, or escalate incidents to the appropriate functional teams when required.

Support API integrations, maintenance activities, and partner onboarding processes.

• Develop and maintain technical documentation, including API configurations, workflows, and troubleshooting guides.
• Conduct functional and regression testing to ensure system stability and performance.
• Collaborate with developers, product teams, and external vendors while preparing reports on integration status, issues, and resolutions.

POSITION REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.
• Minimum 3 years of experience in API integrations, technical support, payment operations, or a similar role.
• Strong knowledge of REST APIs, Web Services, XML, JSON, and API testing tools such as Postman or SoapUI.
• Experience working in regulated industries such as Fintech, Banking, Payments, or Money Transfer is an advantage.
• Excellent communication skills in English and Spanish, with the ability to work effectively with both technical and business stakeholders.
• Strong analytical and problem-solving skills, with familiarity with tools such as Zendesk, Jira, Power BI, and a basic understanding of programming languages (Java, Python, PHP) considered a plus.

PERKS & BENEFITS

• Hybrid work mode (3 times per week from office)
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card on preferential terms
• Language courses
• Udemy e-learning platform
• Integration activities - ping pong in the office, board games, volunteer projects
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.