Front Office and housekeeping rol cozy hotel Amsterdam

Housekeeping & Front Office Staff – Magnolia Hotel Amsterdam

Pay: €17.50–€18.00 gross per hour, including holiday allowance and accrued vacation pay

Hotel The Neighbour's Magnolia, a charming 3-star hotel near Vondelpark in Amsterdam, is looking for an independent, friendly and hands-on Housekeeping & Front Office Staff member to join our small and welcoming team.

This is a full-time position of approximately 36–40 hours per week, where you will combine housekeeping duties with front office responsibilities. The role is ideal for someone who enjoys both working behind the scenes to make sure the hotel looks its best and welcoming guests at reception.

Important

• You need to live in or close to Amsterdam to apply.
• No accommodation is available.
• You must be flexible to work weekends and public holidays.
• You will work a combination of morning and afternoon/evening shifts.
• Flexibility is important, as the balance between housekeeping and front office work may vary depending on the hotel's occupancy and daily needs.

Your Role

This is a varied position where you will help with both the cleanliness and presentation of the hotel and the guest experience at reception.

Housekeeping responsibilities

• Cleaning and preparing guest rooms to our standards.
• Cleaning bathrooms and replacing towels and amenities.
• Making beds and ensuring rooms are properly presented for arriving guests.
• Keeping public areas, corridors and other hotel areas clean and tidy.
• Reporting maintenance issues or damages in guest rooms.
• Checking rooms to make sure they are ready for guests.
• Helping with laundry and other housekeeping tasks when needed.
• Maintaining a high standard of cleanliness and presentation throughout the hotel.

Front Office responsibilities

• Handling guest check-ins and check-outs using our reservation system.
• Managing room reservations and guest requests.
• Providing information about Amsterdam and helping guests with restaurant reservations and recommendations.
• Answering phone calls and guest questions.
• Selling reception items.
• Dealing with guest questions and complaints in a friendly and professional way.
• Communicating clearly with guests and colleagues to ensure smooth daily operations.
• Keeping the reception and hotel areas clean, tidy and organised.
• During morning shifts, taking care of breakfast.
• Making sure guests feel welcome and receive the personal service that a small hotel can offer.

About You

You are someone who enjoys working with people but is also comfortable rolling up your sleeves and getting the work done.

Our ideal candidate:

• Has previous experience in hospitality, preferably in a hotel environment.
• Has experience in housekeeping, front office, or both.
• Speaks English fluently.
• Knowledge of Dutch or German is a plus.
• Is flexible and available for morning and afternoon/evening shifts, weekends and public holidays.
• Is physically comfortable with housekeeping work and being active during the shift.
• Has a proactive attitude and good problem-solving skills.
• Pays attention to detail and understands the importance of cleanliness and presentation.
• Is independent, responsible and not afraid to take initiative.
• Enjoys working independently but is also a supportive team member.
• Understands that in a small hotel, everyone helps where needed.

With our current Booking.com score of 8.3, we are continuously working to improve our guests' experience. We are looking for someone who wants to be part of that improvement.

What We Offer

• €17.50–€18.00 gross per hour, including holiday allowance and accrued vacation pay
• Full-time position: approximately 36–40 hours per week
• A varied combination of housekeeping and front office work
• Typical shifts: 07:00–15:00 or 15:00–22:00
• A warm and friendly working environment.
• A small team where everyone knows each other and helps each other.
• A long-term position for the right person.
• Pension scheme.
• Employee discounts.
• Lunch discounts.
• Festive Christmas package.

Why Magnolia?

We are a small hotel with a personal atmosphere. We don't believe in being just another employee number. We know each other, communicate directly and help each other when things get busy.

Working in a small hotel means that no two days are exactly the same. Some days you may spend more time in housekeeping, while on other days you may spend more time at reception. We value people who are flexible, independent and willing to help wherever they are needed.

If working in a friendly small team where collegiality, independence and helping each other are important to you, we'd love to meet you.

Don't just send us your CV. Tell us who you are and come and have a coffee or tea with us and see if we are a good match!

Job Types: Full-time, Part-time

Pay: €14,99 - €15,00 per hour

Expected hours: 24.0 – 35.0 per week

Work Location: In person