General Manager, GCC Poland

Job Description: About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

POSITION SUMMARY

The General Manager, Global Capability Center (GCC) Poland is responsible for driving strategic decision making, providing leadership and is ultimately accountable for day-to-day operations in Poland in support of ETS. As ETS expands our international presence, this position plays a key role in the success of ETS's assessment services in Poland. This position is responsible for establishing and overseeing business controls associated with onboarding and transition of services as well as ongoing operations across a diverse set of workgroups and teams to include Technology, Operations, Finance, Remote Proctoring, Customer Care and as per the organization need.

For all services and enabling functions, the role of the General Manager, GCC Poland is to ensure all cross-functional programs, projects, and activities are delivered at the highest standards of quality. This key leader will introduce, embed, and maintain standards and performance levels required to deliver quality products and services.

As a central component of Global Operations, the General Manager, GCC Poland is accountable for continual improvement programs in the areas of financial performance, ecosystem efficiencies and overall delivery excellence.

PRIMARY RESPONSIBILITIES

• Establish and scale the GCC in Poland by building the operating model, leadership structure, governance processes, and organizational capabilities required for long-term success.
• Build and maintain strategic partnerships with global business leaders to align GCC priorities with enterprise objectives.
• Develop and maintain strong relationships with local business partners, service providers, and talent networks to support the successful establishment and growth of the GCC.
• Oversee hiring and onboarding processes to attract, retain, and successfully integrate high-performing talent across the GCC
• Managing the budget and monitoring the financial health of the GCC.
• Ensure compliance with global regulatory requirements, data privacy standards, information security policies, and local legal obligations.
• Creating and implementing strategies for scalability, efficiency, and growth in a cross-functional service delivery center.
• Lead the transition, integration, and scaling of new business functions, capabilities, and services into the GCC.
• Drive GCC startup and growth activities, including site readiness, organizational design, capability development.
• Drive service excellence through stakeholder engagement, customer-centric practices, and continuous improvement initiatives.
• Establishing performance objectives while managing the performance of teams and staff across the GCC.
• Foster an inclusive, high-performance culture that promotes collaboration, innovation, employee engagement, and continuous learning.
• Establish and maintain business continuity, crisis management, and operational resilience frameworks to support uninterrupted service delivery.
• Assure the tools, processes and other continuous improvement methodologies are applied across GCC supported business functions.
• Adhere to ethical standards and comply with the laws and regulations applicable to the job function.

#LI-RO1

Experience and Skills:

KNOWLEDGE / SKILLS

• Clearly, credibly, and consistently articulates vision and strategy. Builds trust and strong relationships across all levels of the organization, fosters commitment and collaboration, and creates an environment that encourages innovation, accountability, and high performance.
• Recognized expert and authority in delegation that reflects the sizeable and varied scope of organizational accountability. Responsible for delegating substantial and mission-critical tasks to large groups of people.
• Widely regarded as able to establish and attain strategic goals involving multiple units despite significant distractions due to intense competition, volatile economic conditions, rapidly changing technology, budget reductions, and/or organizational changes.
• Extensive knowledge in Change Management. Is often given the main assignment of researching past or existing problems and of having a greater impact in the planning and implementing of procedural changes which resolve or prevent future similar problem occurrences.
• Sets policies and procedures for the GCC and company, keeping focus on overall company guidelines, priorities, and requirements. Keeps abreast of the company's ongoing business performance and its impact on projects, people, and units. Sets the example in participating on task forces and other activities which are demanding and risky. Balances company requirements with available resources, setting priorities based on proven judgment and prudent risk-taking.
• Widely regarded as an expert in matching people, equipment, and capital resources to meet difficult task and organizational demands on schedule and within budget for diverse, multi-functional plans. Prepares organizational strategic plans for mission-critical tasks. Clearly identifies how detail tasks and assignments contribute to the broad goals of the plans and the organization. Integrates new ideas and innovations into the organization that improve the success of the plan.
• Successfully applies quality management techniques to challenging and complex situations. Uses techniques across multiple departments where business processes cross organizational lines. Demonstrates the ability to lead a group through quality management tasks resulting in measurable system, product, and service improvements. Often takes a lead role in highly pressurized situations when there is a need to achieve superior results. Consistently delivers results in a creative and imaginative manner while setting a standard for others.

Base salary range: PLN 431,000 to PLN 538,770 + 20% STI.

The advertised base salary range represents the low and high end of the anticipated range for this position. Base pay actually offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

From: ETS GCC