Team & Process Coordinator – Collections
Cognizant · Wrocław, Poland
Apply directly with the employer or job board. Applications are never handled here.
About the role:
The Team & Process Coordinator – Collections (MM&SB) is responsible for coordinating daily team activities, ensuring SLA delivery, maintaining high quality and compliance standards, and acting as a key interface between the team, stakeholders, and AR Management. The role combines team coordination, performance monitoring, quality oversight, stakeholder communication, and continuous process improvement, with hands‑on involvement in collections operations.
Key Responsibilities
Coordinate daily team activities to ensure SLA fulfillment and balanced workload
Conduct weekly portfolio reviews with team members and document outcomes.
Monitor team performance, KPIs, activity volumes, and trends; provide regular feedback.
Prepare, maintain, and update team statistics, dashboards, and reports.
Review blank outcomes, broken promises, potential fraud cases, and random activities.
Ensure adherence to key collection processes (data loader, bank files, allocations, suspension and dunning).
Act as the first point of contact and escalation for team members, stakeholders, and AR Management.
Prepare and lead process-related meetings and communicate performance updates.
Support and coach team members, including onboarding and development of new hires.
Act as an SME for complex collection and process-related cases.
Requirements:
Min. 2+ years of experience in Collections, Accounts Receivable, or Order‑to‑Cash operations.
BSc. Degree is a must
Strong understanding of collection processes, quality controls, and KPIs.
Experience working with cross‑functional stakeholders (Quality, AR, AE, Clients).
Performance and data analysis skills
Effective communication and escalation handling
Coaching and feedback delivery
Problem‑solving and continuous improvement mindset
Ability to manage multiple priorities in a fast‑paced environment
What we offer
Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits
Open-minded and multinational environment
Opportunity to be part of a global organization focused on development
Professional development and a clear career path
Training & development opportunities
Keep looking
250+ English-friendly jobs in Wrocław
Every one checked for language requirements, updated daily.