Reservations Agent

General Information

Country/Region Netherlands Province/City Amsterdam Hiring Entity Rosewood Amsterdam Department Sales & Marketing Job Type Full-time Permanent

Job Description

We are seeking a detail-oriented and guest-focused Reservations Agent to join our team. This role is ideal for a hospitality professional who enjoys creating personalized experiences, building guest relationships, and ensuring every reservation is handled with care and attention to detail.

About the Role

As Reservations Agent, you will be responsible for managing guest reservations and enquiries from the initial contact through to arrival. You will be a key point of contact for guests, providing thoughtful recommendations and ensuring every booking reflects the highest standards of luxury hospitality.

Key Responsibilities

• Handle reservations and guest enquiries by phone, email, and other communication channels
• Provide personalized recommendations and assist guests in selecting the most suitable room or experience
• Ensure all reservations are entered accurately and guest preferences are captured
• Maintain up-to-date reservation records and guest profiles
• Coordinate closely with Front Office, Sales, Guest Experience, and other departments
• Assist with special requests, VIP arrangements, and pre-arrival planning
• Identify opportunities to maximize revenue through upselling and cross-selling
• Follow up on reservations, cancellations, modifications, and no-shows

Ensure all interactions reflect a warm, professional, and personalized approach
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What We're Looking For

• Previous experience in Reservations, Front Office, Guest Relations, or a similar hospitality role
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• A confident and professional telephone manner
• Commercial awareness and a natural ability to identify upselling opportunities
• Ability to manage multiple requests while maintaining a high level of service
• Proficiency with hotel reservation or property management systems is an advantage

Fluency in English; additional languages are a plus
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What We Offer

• A supportive, team-focused work environment
• Comprehensive training and development
• Benefits tailored to your lifestyle
• A full-time position with 36 working hours per week
• Opportunities for professional development within a luxury setting

If you are passionate about hospitality and enjoy turning enquiries into exceptional guest experiences, we look forward to receiving your application.

About Us

Rosewood Amsterdam is welcoming guests since May 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.

Our intimate retreat features 134 elegantly designed guestrooms and suites, many of which offers breathtaking views of the surrounding canals, tranquil courtyards, and the city’s historic rooftops. Guests can delight in three distinctive dining experiences, rejuvenate in the serene environment of Asaya, our signature spa, and enjoy state-of-the-art wellness facilities, including a fitness center and an indoor swimming pool.

For memorable gatherings and events, our hotel offers a selection of beautifully appointed spaces, including a grand 3,000-square-foot ballroom, all equipped with the latest in audio-visual technology and bathed in natural light. The design throughout the hotel honors the rich history of the building while offering modern luxuries, creating a seamless flow between contrasting yet complementary spaces.

The heart of our public areas are the inviting lobby lounge, featuring a curated library with legal tomes, artful photographs, and unique artifacts. Guests can unwind in this sophisticated setting, overlooking our three distinct, lushly landscaped courtyards, each providing a peaceful oasis amidst the vibrancy of Amsterdam.