Watchmaker / Technician – 3rd Category

Position

As a Third Category Watchmaker / Technician, you will be responsible for carrying out watch repairs and maintenance, performing diagnostics and quality checks, and ensuring the proper functioning of each timepiece. You will also interact directly with customers when receiving repairs, providing a friendly, professional, and solution-oriented service.

Job responsibilities

Diagnosis and Quotation

• Carry out thorough diagnostics and prepare accurate quotations for all types of watches, both quartz and mechanical.
• Determine the spare parts required for each intervention, coordinating their request with the Spare Parts Department.

Technical Maintenance and Repairs

• Perform essential maintenance work, such as battery replacements, water-resistance testing, and partial repairs (crystal, crown, hands, etc.) on quartz watches.
• Carry out complex and complete repairs on automatic mechanical movements, chronographs (standard and manufacture), and, in general, across all models in the TAG Heuer collection.
• Replace and adjust quartz and automatic movements.
• Perform bracelet repairs and adjustments.

Quality Control and Operational Excellence

• Post-repair controls: Conduct rigorous final quality checks on every repaired watch, both aesthetic and technical, ensuring compliance with the brand’s standards.
• Subcontractor management: Monitor the quality of repairs carried out by subcontractors, providing and communicating constructive feedback to support continuous improvement.
• Preparation for shipment: Carefully package watches in their repair cases for final shipment to the customer.
• Performance and targets: Maintain repair return and quality-control return rates within the performance targets defined by the brand.

Equipment Maintenance

• Ensure the weekly maintenance of polishing and cleaning equipment, guaranteeing optimal performance and extending its service life.

Customer Service (Occasional)

• Provide direct customer support and assistance at the reception desk, offering technical information and advice when required.

Profile

1. Technical Knowledge and Experience

• Expertise in quartz watchmaking: Solid knowledge and proven experience in the maintenance, diagnosis, and repair of quartz movements and quartz chronographs.
• Expertise in mechanical watchmaking (desirable): Knowledge and/or experience in servicing automatic mechanical movements, chronographs, and manufacture movements.
• Aesthetic and finishing fundamentals: Knowledge of or experience in polishing techniques and the refurbishment of cases and bracelets.
• Quality control: Demonstrated experience in conducting post-repair quality checks, both technical and aesthetic.

2. Professional and Behavioral Competencies

• Quality and attention to detail: Exceptional meticulousness and precision throughout all stages of the work, with an uncompromising focus on the aesthetic and functional excellence of the final product. Ability to adhere to the highest brand quality standards.
• Problem-solving and resilience: Ability to analyze unexpected or complex situations while remaining calm and effective under pressure. Capacity to address technical challenges with creative and efficient solutions.
• Adaptability and openness to change: Flexibility to adapt to new methodologies, technologies, or brand procedures. Willingness to learn and adapt to a dynamic environment.
• Continuous learning: Strong motivation to acquire and assimilate new technical knowledge and processes, applying learning to continuously improve performance.
• Customer orientation (internal and external): Ability to understand and anticipate the expectations of customers and distributors, ensuring a service that reflects the prestige of the brand.
• Compliance with standards and policies: Strict adherence to company protocols, internal regulations, safety policies, and the proper use of equipment and materials. Act as an ambassador for the values of the brands.

TAG Heuer MAISON

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.