Service Project Coordinator Intern

Brief Overview

We are currently looking for a Service Project Coordinator to join our team on a full-time basis. This is an exciting opportunity to be part of a rapidly evolving environment, where you will play a key role in supporting service account management, coordinating maintenance operations, and ensuring smooth service delivery. In this role, you will gain hands-on experience in service project coordination, documentation preparation, supplier communication, and process management. You will support critical service activities, track maintenance progress, manage spare parts requests, and collaborate with cross-functional teams to ensure timely and efficient service execution. Preferably, you have experience or knowledge of service coordination or maintenance operations. The ideal start date for this role is ASAP.#### Key Responsibilities

• Assist the Service Account Manager in daily service coordination and administrative tasks.
• Prepare and maintain service and maintenance documentation in a timely manner.
• Coordinate with suppliers to confirm and track daily maintenance progress.
• Organize and process spare parts request forms, and update delivery lead times on a weekly basis.
• Support and streamline service process workflows to improve operational efficiency.
• Assist in handling service-related inquiries and ensure clear communication with relevant stakeholders.

Who are we looking for?

You are an energetic, self-motivated individual who takes ownership, can work independently and think outside of the box. In addition:* Bachelor’s or Master’s degree in Economics, International Trade, Logistics Management and engineering (preferred)

• Fluent in Chinese and English (both spoken and written). Chinese is mandatory.
• Strong logical thinking and analytical abilities
• Detail-oriented with excellent communication and coordination skills
• Fast learner with the ability to adapt quickly
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Hai-lights

We offer a dynamic and innovative working environment in a very committed organization, with the following perks:

Competitive allowance Hybrid working: one WFH day a week Commuting allowance of 23 cents per km (based on home-office distance). Our office location is Hoofddorp, the Netherlands Work laptop Frequent team building and company activities, such as company lunches, yearly events and more Free drinks and snacks The opportunity to contribute to a young, growing company, shaping its success and your career#### About us

Founded in 2016, Hai Robotics is a leading global provider of Automated Storage and Retrieval Systems (ASRS), delivering unparalleled system flexibility and maximizing operational efficiency for facilities of all sizes and conditions. With 1,500+ projects implemented across 40+ countries, supported by 8 global offices and 60+ partners worldwide, Hai Robotics is a reliable resource for providing local support.

Visit HaiRobotics.com for more information.