Customer Service (Full-time position, Copenhagen)
ANDLIGHT · Copenhagen, Denmark
You apply on the site where the job is posted. I never handle applications.
Would you like to be part of one of Denmark's most exciting e-commerce teams in a phase of high growth, and kickstart your career in customer service within an e-commerce context?
About AndLight
AndLight is Scandinavia's leading online retailer within high-end design, with ambitions to become the leading retailer in Europe. This will be achieved through a strong and sustainable strategy, positive customer experiences, and a dedicated team of students, entrepreneurs, and e-commerce marketing professionals, all full of energy.
At our office in Copenhagen, we are seeking a skilled and dedicated individual for our customer service team — someone who is passionate about delivering an excellent customer experience through strong communication skills and a proactive approach to their tasks.
About the Position
At AndLight, you will become part of a motivated customer service team, where strong team spirit and good dynamics are central elements. It is important that you are structured and constructive.
Primary Responsibilities
- Communicating with customers via email, telephone, chat, and social media (English and if you have a second language)
- Sales and advisory services via email, telephone, chat, and in person in the showroom
- Quality control of the website(s)
- Supporting the rest of the customer service team with ad hoc tasks
Our Expectations of You
- You are proactive, structured, and show initiative
- You have a good understanding of customer handling
- Previous experience in customer service is an advantage
- Proficiency in additional languages is an advantage; strong English and a potential second language are required)
What We Offer
- A full-time position with opportunities for responsibility and challenges
- The opportunity to gain valuable experience in e-commerce and customer service
- A young, international team of like-minded, ambitious, and cheerful colleagues
- Structured professional and personal development
AndLight ApS
Nelson Mandelas Alle 16, 2450 København SV
www.andlight.dk