B2C SALES TRANSFORMATION-Customer Service New Associate-ETT

THE WORK: Discover new opportunities to grow and contribute. You will build knowledge and support the group while participating in problem solving discussions. This role will allow you to engage deeply with B2C Sales Transformation, fostering a dynamic and rewarding environment. We look forward to welcoming your enthusiasm and fresh perspective.

Log customer requests, troubleshooting, and information to ensure proper documentation.

Monitor and track incident resolution within the Service Level Agreement.

Develop and maintain knowledge of customer and customer specific business environment.

Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in B2C Sales Transformation.

Advanced proficiency in Customer Service.

It is advantageous to have prior experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate problem solving

Beginner communication skills

Intermediate analytical thinking

Beginner adaptability

Intermediate collaboration

Skill Required Backoffice B2C Sales Transformation P3 .

Qualification Bachelor s Degree.

YOE 0 to 1 years.

Lang English A2 .

What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA s.

Candidate who is good in email and chat process who is good in typing is what is preferred here

Support for Business to Consumer B2C sales and commercial organizations to undergo a sales transformation, addressing the unique issues of consumer sales across strategy, process, technology, data, people organization..