E-Commerce & Digital Growth Consultant

E-Commerce & Digital Growth Consultant

Location: Rotterdam, NL · Hybrid
Company: No Collar Works
Type: Full-time

About No Collar Works B.V.

No Collar Works B.V. is a small, independent digital growth consultancy helping ambitious small and mid-sized businesses across Europe grow through better digital experiences.

We don't sell businesses a 40-page strategy deck and disappear. We work closely with our clients to understand their customers, identify where digital growth is being lost, and take ownership of fixing it.

Because our team is small, our consultants have real ownership. You will work directly with clients, define the problem, shape the solution, coordinate execution and measure the result.

The role

We are looking for an E-Commerce & Digital Growth Consultant to own digital growth projects for our SME clients.

You will work directly with business owners, e-commerce managers and marketing teams, becoming their main point of contact for digital growth.

You will own:

Client diagnosis

• Take ownership of the initial digital growth audit for new clients
• Analyze websites, apps, customer journeys and eCommerce performance
• Use relevant tools to identify behavioral patterns and friction points
• Combine quantitative data with customer feedback and qualitative insights

Growth strategy

• Turn your findings into a clear, prioritized growth roadmap
• Define hypotheses, initiatives and KPIs
• Recommend improvements across the customer journey, from discovery to conversion

Execution

• Work with clients, designers, developers, marketers and other specialists to implement improvements
• Support A/B testing and experimentation
• Review results and decide what to scale, change or stop

Client ownership

• Become the day-to-day digital growth partner for your clients
• Run client meetings and present findings and recommendations
• Manage your own projects, timelines and priorities

What we're looking for

We are looking for someone who can own a problem from beginning to end.

You have:

• 3–5 years of experience in E-Commerce, CRO, digital growth or customer experience
• Hands-on experience optimizing websites and/or apps
• Strong understanding of the digital customer journey
• Experience using behavioral and web analytics tools
• Experience turning data into concrete recommendations
• Strong analytical and problem-solving skills
• The ability to communicate clearly with non-technical stakeholders
• Confidence working independently and making recommendations
• A creative and resourceful mindset, with the ability to find practical solutions when time, budget or resources are limited

You will stand out if you have

• Experience in retail, FMCG or other consumer-facing businesses
• Experience with customer research
• Digital merchandising experience
• Experience working across multiple markets
• Consulting or agency experience
• An interest in creative digital experiences and unconventional growth ideas

Why this role is different

At a large company, you might own one part of a funnel. Here, you own the growth problem.

This role is a good fit if you enjoy having a lot of context, figuring things out yourself and seeing your recommendations actually reach the customer.

What we offer

• High ownership from day one
• Direct client exposure
• Variety of eCommerce and digital growth projects
• A small team with limited hierarchy
• Opportunity to shape how we work and grow the consultancy
• Hybrid working in the Netherlands

Job Type: Full-time

Pay: €35.000,00 - €45.000,00 per year

Ability to commute/relocate:

• Rotterdam: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-commerce: 3 years (Required)

Work Location: Hybrid remote in Rotterdam