Learning & Development Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 1,000+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the Role

At FareHarbor, we believe learning is a key driver of our business success, and we're looking for a Learning & Development Specialist to help take our learning culture to the next level.

As an L&D Specialist, you will design and deliver end-to-end learning experiences, continuously iterate and execute programs, and elevate FareHarbor's approach to enablement. This position is ideal for someone just as passionate about instructional design as facilitation, loves to drive a program for start to finish, and eager to collaborate within the L&D team and with broader business stakeholders to translate business needs into measurable learning outcomes that align with business goals and our values.

What you'll do here:

• Design, curate, iterate, and maintain learning solutions and programs, leveraging instructional design best practices, adult learning theory, and a blended learning methodology across modalities (instructor-led, virtual, on-demand).
• Facilitate in-person, hybrid, and virtual instructor led sessions, including monthly new hire onboarding cohorts, ongoing learning programs, and ad hoc sessions.
• Collaborate with SMEs, HRBPs, and other key stakeholders to conduct needs assessments, gather and validate content, and ensure the effectiveness and relevance of training and enablement initiatives.
• Measure learning effectiveness and impact, provide recommendations, and implement iterations as needed.
• Build learning paths and develop programs tailored to specific skills, competencies, and/or roles, leveraging data from impact, engagement, and satisfaction metrics.
• Implement innovative learning methods and activities, staying up-to-date on new methods and techniques.
• Act as a FareHarbor cultural ambassador, exemplifying our Culture and Values and fostering an inclusive environment.

Requirements:

• Bachelor's degree in Education, Human Resources, Psychology, Organizational Development, or a related field.
• 3-5 years of experience in learning and development, instructional design, or a similar role within a dynamic work environment. Previous experience working at a technology/SaaS company preferred.
• Proven track record of designing, delivering, and scaling high-impact learning programs across multiple stakeholder groups.
• Proficiency in LMS administration (e.g., Seismic, Docebo) and digital content authoring and creation tools (e.g., Articulate, Rise, Canva, etc.).
• Understanding of adult learning principles, behavior change models, and instructional design frameworks (ADDIE).
• Excellent communication, facilitation, and stakeholder management skills across a variety of teams and audiences.
• Strong critical thinking and analytical skills and experience using data to evaluate effectiveness and tell compelling stories of impact.
• Strong organizational and project management skills, with the capability to manage multiple projects simultaneously while meeting deadlines.

Benefits

• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars)
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building
• 26 vacation days per year

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.