L2 Helpdesk Support Engineer

We're looking for an experienced L2 Helpdesk Support Engineer to join our Tier 2 Workforce team. You'll be at the heart of our global IT operations in Malaga, solving complex endpoint management challenges across offices spanning EMEA. This role is perfect for someone who loves deep technical problem solving and is excited about delivering enterprise grade support to a diverse, distributed workforce.

• Own complex endpoint management incidents—diagnose, troubleshoot, and resolve issues in Autopilot, Intune, and JAMF environments
• Manage Windows and Mac device lifecycle—from imaging and provisioning to decommissioning, ensuring compliance and security standards
• Drive MDM implementation and optimization—configure device policies, manage enrollment flows, and ensure mobile device compliance across the organization
• Support Teams Ready Rooms infrastructure collaborating with facilities teams to keep meeting room AV, video conferencing, and control systems working flawlessly
• Partner with vendors to manage hardware procurement workflows, warranty claims, and vendor relationships to keep our hardware refresh cycles on track
• Work in ServiceNow—log, manage, and resolve tickets efficiently; maintain knowledge base documentation; contribute to process improvements
• Mentor junior engineers—share your expertise and help grow the L1 support team
• Be proactive—identify recurring issues, propose automation opportunities, and help us scale support through intelligent processes

Must Have Skills & Experience

Autopilot & Intune — Strong hands-on experience. You've deployed, configured, and troubleshot Windows Autopilot deployments and Intune device management policies.

Intune (Apple ABM) — Solid experience managing macOS devices via Intune, enrolling devices, managing group based access and troubleshooting.

MDM Fundamentals — Deep understanding of mobile device management principles, security policies, conditional access, and device compliance.

Windows & macOS Expertise — Comfortable supporting both Windows 10/11 and macOS environments. You troubleshoot OS level issues, drivers, updates, and software deployment.

Teams Rooms & AV Systems — Hands on experience imaging, configuring, managing, and troubleshooting Microsoft Teams Rooms hardware and video conferencing infrastructure.

ServiceNow Proficiency — Comfortable using ServiceNow for ticket management, asset tracking, and ITSM workflows.

Hardware Management — Experience with device procurement workflows, warranty management, and vendor coordination (Dell or equivalent).

Problem Solving Mindset — You thrive on troubleshooting. You can diagnose issues methodically, think creatively, and escalate appropriately when needed.

Communication Skills — Clear, professional communication with non-technical users and technical peers across time zones.

Self Motivated — You work independently and with minimal supervision. You take ownership of issues and see them through to resolution.

Data Analytics - Advanced data analysis techniques for data analysis, reporting and project tracking.

Nice to Have (But We'd Love It)

• Knowledge of IT asset management (ITAM) and hardware refresh cycles
• Familiarity with GDPR or data protection compliance
• Experience supporting international/distributed teams Certifications: CompTIA A+, Microsoft 365 certified, or JAMF Certified Associate (JCA)

Why Join Us

• Work with cutting edge tech - You'll be hands on with modern device management platforms and cloud infrastructure.
• Global team, flat hierarchy - We value expertise and initiative. Your ideas matter, and you'll work directly with leadership.
• Learning culture - We're constantly evolving our tech stack—expect opportunities to learn automation, analytics, and new platforms.
• Real impact - You're not just fixing tickets; you're enabling a global workforce and shaping how we manage IT infrastructure. Supportive environment - Work in a team that values problem solving, knowledge sharing, and work life balance.

Ready to solve complex problems and grow your career? We'd love to hear from you.

#LI-KS1#Hybrid

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses : Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk : Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let’s build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.