RMA & After Sales Representative

Position:

RMA After Sales Representative

Job Description:

About the Role

We are looking for an RMA After Sales Representative to join our EMEA RMA After Sales Team.

In this role, you will be responsible for managing customer post-shipment and quality-related claims, product returns, and after-sales inquiries. You will work closely with customers, suppliers, and internal teams to ensure returns are processed efficiently and customer issues are resolved in a timely manner.

This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering excellent customer support in an international business environment.

What You Will Do

As an RMA After Sales Representative, you will support the end-to-end process of customer returns and after-sales activities.

Your Responsibilities Will Include

• Managing Return Material Authorizations (RMAs) and service requests from initiation to closure
• Coordinating product returns, replacements, repairs, and supplier-related activities
• Maintaining accurate documentation and tracking of returned products
• Ensuring returned products are restocked, scrapped, or returned to suppliers in line with company procedures
• Providing after-sales support and updates to customers regarding the status of their cases
• Monitoring open RMA and service request backlogs and driving timely resolution
• Investigating shipment and quality-related claims and supporting root cause analysis
• Cooperating with supplier returns teams to expedite returns and support failure analysis activities
• Working closely with Sales, Asset, Warehouse, Finance, and Supplier teams to resolve issues and improve processes
• Monitoring key performance indicators (KPIs) and identifying opportunities for continuous improvement
• Maintaining clear and professional communication with customers and internal stakeholders

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

Who You Are

You are customer-focused, organized, and able to manage multiple priorities in a fast-paced environment. You enjoy solving problems, working cross-functionally, and taking ownership of customer issues through to resolution.

Skills Experience Required

• English proficiency at C1 level
• Good knowledge of MS Office applications
• Strong organizational and communication skills
• Excellent customer service mindset
• Strong problem-solving and analytical abilities
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Ability to thrive in a dynamic, fast-paced environment
• 1-2 years of experience in Customer Service, RMA/Claims Management, After-Sales Support, or a similar role.

Nice to Have

• Local language proficiency

What We Offer

• Premium Medical Care programme, including a dental package
• MyBenefit System, including a MultiSport Card and vouchers
• Career development opportunities in a rapidly growing international environment
• Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.

#LI-JN #LI-hybrid

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Business Support