Customer Support Specialist
Barcelona, Spain
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We are looking for a Customer Service Representative to join a high-performing team based in Barcelona representing a leading tech brand, where your contribution will make a difference to customers across Europe.
As a Customer Service Representative, you will play a key role in supporting clients by managing their orders, providing guidance, and assisting with first-level technical and product-related inquiries. You’ll work on-site in a vibrant office environment, engaging with clients via CRM systems and SAP tools.
In this role, you will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental. You will help customers with reservations, inquiries, and post-rental concerns while ensuring a high level of professionalism and customer satisfaction.
Your responsibilities
- Handle incoming customer calls using the CRM portal
- Create quotations and process orders through the SAP system
- Communicate delivery timelines and manage expectations
- Provide product guidance based on catalogue-level knowledge
- Deliver first-level technical support and help customers identify the right solutions for their needs
What we're looking for
- Fluent or bilingual in Dutch & French, with advanced English skills
- High school diploma or equivalent (minimum required)
- Interest in technical topics and a willingness to stay on the project long-term
- Strong communication skills, customer orientation, and commercial awareness
- A business-focused mindset to support effective engagement with customers
What we offer
- Full-time, permanent contract (39 hours/week):
- Competitive base salary with annual performance bonus
- Fully paid training and onboarding process
- Career development support with specialized courses and upskilling programs
- Modern office located in Barcelona, easily accessible and close to key amenities
If you are fluent in French and Dutch and comfortable working in English, enjoy solving customer problems and would like to develop your career in an international environment, we would love to hear from you.
Job Types: Full-time, Permanent
Experience:
- Customer Support/Service/Success: 1 year (Required)
Language:
- French (Required)
- Dutch (Required)
Work Location: In person