VIP Esthetician and Client Success Manager

Are you a trained esthetician who is genuinely obsessed with helping people transform their skin and wants to get paid like it?

Are you someone who thrives on relationships, never lets a client fall through the cracks, and gets real satisfaction from seeing people follow through and get results?

Are you organized enough to manage a large client portfolio without losing quality, and hungry enough to want to push your income toward six figures?

We are a high-8-figure DTC skincare brand with over 200 new customers per day and a growing VIP membership program built around real client transformation. We move fast, hold high standards, and are looking for someone who wants to grow with us, not just fill a seat.

This is a ground-floor role inside something scaling quickly. The clients are there. The products work. We need you to make sure people actually use them and get results.

If you get genuine satisfaction from watching a client's skin and confidence change over time

If you know how to hold someone accountable without making them feel managed

If you can handle a high volume of relationships without ever making someone feel like a number

Then APPLY NOW !!!

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Results

• Maintain 90%+ month-over-month client retention across your portfolio
• Increase Customer Onboarding Show Rate to over 95%
• Achieve a 95% Onboarding CSAT Score
• Increase Show Rate for CheckIn Calls to over 95%

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Responsibilities

• Manage a portfolio of up to 200 VIP membership clients
• Conduct weekly check-in calls and SMS touchpoints, proactive not reactive
• Create personalized skincare plans based on each client's purchases and skin goals Drive product adoption and hold clients accountable to their routines
• Introduce relevant products or program upgrades consultatively where appropriate
• Coordinate with sales and ops on client intake, handoffs, and communication standards
• Attend a daily check-in with management to stay aligned and continuously improve
• Surface client feedback on sentiment, product barriers, and program opportunities

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Requirements

• Esthetician training or license, required with no exceptions
• Minimum 1 year of sales experience (phone, SMS, or consultative preferred) Exceptional organizational skills; 200 clients means nothing can slip Strong communicator across SMS, voice, and written channels
• 6 days per week / 10 hours per day
• Read 2 books

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Compensation

• $72K+ base salary
• 10% commission on product sales
• Commission on membership renewals
• OTE: $100K–$150K+

If you want the ride of a lifetime then APPLY NOW!