Senior CX Specialist (m/f/d)

Job ID: 3587651

Senior CX Specialist (m/f/d)

Warsaw

Professional

Application deadline: 17.11.2026

Regular (Part Time Possible)

T-Mobile Polska

Your Task

• listen to the voice of customers and catch what works and what is worth improving.
• Analyze feedback and data to find out what's really behind the problem.
• Turn customer feedback into concrete ideas for improvement.
• bring together different teams around a common goal, leading workshops and meetings, during which we develop solutions to improve the customer experience.
• effectively translate actions into concrete results and consistently lead topics to the end.

take care of the continuous improvement process: we listen change check* correct.

Your Profile

• a minimum of 3 years of experience in the area of Customer Experience and/or management of processes or projects,
• analytical approach and freedom in working with data, including a good knowledge of Excel,
• the ability to connect the dots, analyze problems and draw conclusions from data and customer voice,
• focus on purpose and effectiveness in conducting topics from start to finish,
• independence in action and good organization of work, without the need to lead by the hand,
• freedom in communication and the ability to unite different people and teams around a common goal.

About Us

We are not looking for a person who will only report problems. We are looking for a person to help the organization make better decisions for customers.

If you like analyzing customer data and feedback, asking the right questions and initiating changes that really improve the customer experience, this role may be for you. We are looking for a person who can combine critical thinking with the ability to engage others in action.

You'll join a team that believes that the best solutions come from collaboration, openness, and a willingness to challenge the status quo. We value people who take responsibility, inspire others, and have a real impact on the customer experience.