Ultra-Luxury Villa Services Supervisor (Algarve, Portugal) m/f

As an Ultra-Luxury Villa Services Supervisor, you will be responsible for the complete on-property operation and guest experience within Vila Vita Parcs most exclusive private villas. This is a highly autonomous and hands-on position for an experienced luxury hospitality professional who takes full ownership, leads the on-property team and finds effective solutions having in perspective the wellbeing and satisfaction of our high-profile guests.

This professional acts as the guests’ principal point of contact, managing their preferences and requests while ensuring that every aspect of the villa operation is delivered seamlessly, discreetly and to the highest standards.

The successful candidate must be equally comfortable coordinating the team and personally stepping in wherever necessary to ensure an exceptional guest experience.

Key Responsibilities:

• Take full ownership of the daily operation and guest experience within the villa;
• Lead, organise and supervise the on-property villa team;
• Allocate responsibilities, monitor performance and ensure consistent service delivery;
• Work alongside the team and provide hands-on operational support whenever required;
• Act autonomously, make sound decisions and find practical solutions to operational challenges;
• Serve as the guests’ principal point of contact prior to stay and throughout ;
• Understand and manage individual preferences, routines and expectations;
• Anticipate guests’ needs and create thoughtful, highly personalised experiences;
• Handle all requests promptly, discreetly and with a strong sense of ownership;
• Coordinate housekeeping, food and beverage, maintenance, transportation, activities and other services;
• Ensure the villa is impeccably presented, fully operational and prepared at all times;
• Organise personalised amenities, in-villa arrangements and special occasions;
• Oversee and personally assist with breakfast, light-meal and refreshment service;
• Conduct regular inspections and address any issues before they affect the guest experience;
• Maintain clear communication with internal departments while remaining accountable for the final delivery;
• Safeguard guest privacy and ensure absolute confidentiality;
• Consistently uphold Vila Vita Parc, Forbes Travel Guide and Leading Hotels of the World standards.

Profile and Requirements:

• Proven experience in ultra-luxury hospitality, private villas, private residences or luxury resorts;
• Previous experience leading and managing an on-property operational team;
• A genuinely hands-on leadership style and willingness to support the team in daily service delivery;
• Strong autonomy, sound judgement and the ability to make confident operational decisions;
• A proactive and solution-oriented mindset, with the ability to resolve challenges efficiently;
• Strong organisational, planning and team-management skills;
• Proven experience serving discerning international guests, VIPs and high-profile individuals;
• Exceptional attention to detail and a strong sense of personal accountability;
• Ability to anticipate needs and adapt naturally to different guest profiles and expectations;
• Refined personal presentation and impeccable professional conduct;
• Excellent communication and interpersonal skills;
• Ability to remain composed, resourceful and efficient in demanding situations.
• Absolute discretion, integrity and commitment to confidentiality.
• Fluency in English is required.
• Knowledge of Portuguese or other languages is highly valued.
• Flexibility to work according to operational requirements and guests’ schedules.

Benefits designed to support your well-being, professional development and the celebration of important moments throughout your journey at Vila Vita Parc:

• Exclusive Vila Vita benefits and partner agreements;
• Access to an in-house doctor, health insurance following confirmation and psychological support consultations;
• Three meals per day and complimentary transport on predefined routes;
• Accommodation
• Training aligned with Leading Hotels of the World and Forbes Travel Guide standards, as well as team-building activities;
• Uniform laundry service, recognition of special occasions, a birthday gift, wedding voucher and baby voucher;
• Access to a digital portal for managing personal information, communicating with People & Culture and consulting relevant documents;
• Gross monthly salary and benefits aligned with the candidate’s experience and professional profile.

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