Salesforce Field Service (FSL) Technical Architect

Role description

Role Summary

We are looking for an experienced Salesforce Field Service (FSL) Technical Architect to lead the architecture, design, and delivery of enterprise-scale Salesforce Field Service solutions.

The ideal candidate should have strong expertise in Salesforce FSL, Service Cloud, integrations, mobility solutions, scheduling and optimization, and enterprise application architecture.

Key Responsibilities

• Define end-to-end architecture for Salesforce FSL implementations and transformation programs.
• Lead solution design workshops and translate business requirements into scalable technical solutions.
• Architect solutions covering:
  • Scheduling and dispatch
  • Work orders and service appointments
  • Inventory and asset management
  • Mobile workforce management
• Design integration frameworks between Salesforce FSL and ERP, CRM, SAP, Oracle, ServiceNow, GIS, and third-party applications.
• Establish architecture standards, security models, governance frameworks, and best practices.
• Review and validate solution designs, code quality, technical debt, and deployment strategies.
• Provide technical leadership to architects, developers, and project teams throughout the delivery lifecycle.
• Drive performance optimization, scalability, and Salesforce platform modernization.
• Collaborate with business stakeholders, product owners, and program leadership.
• Support estimation, solution proposals, presales activities, and technical roadmap planning.

Required Skills

• Strong expertise in Salesforce Field Service Lightning (FSL) architecture and implementation.
• Strong knowledge of Service Cloud, Apex, Aura, LWC, Flows, integration patterns, and Salesforce Security Model.
• Experience with Scheduling Policies, Work Rules, Service Territories, Resource Management, and Optimization.
• Strong experience with REST/SOAP APIs, Platform Events, middleware, and enterprise integrations.
• Knowledge of Salesforce mobile solutions, offline capabilities, and field technician enablement.
• Experience with DevOps, CI/CD, Copado, Git, and release management.
• Experience with large-scale Salesforce data migration and data architecture.
• Experience designing multi-cloud Salesforce solutions.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) – preferred.
• Salesforce Application Architect and/or System Architect certifications.
• Salesforce Field Service Consultant certification.
• Service Cloud Consultant certification.
• Experience working in global enterprise environments.
• Experience in AMS and large-scale Salesforce implementation programs.

Mandatory Skills

• Salesforce Apex
• Salesforce Lightning Web Components (LWC)
• Aura

Skills Mandatory Skills : Aura, Salesforce Apex, Salesforce Lightning Web Components (LWC)

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert