Medarbejder til Business Customer Service i Danske Bank, Århus

body {font-family: 'Segoe UI'; color: grey; font-size: 10.5pt; } h2{ font-size: 10.5pt; margin-top: 10px; margin-bottom: 5px; } Customer Relations is responsible for nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps) and work is typically performed in a call centre environment.

Work includes:

Responding to customer initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue

Selling targeted products/services as part of the customer initiated interaction

Initiating calls to potential customers from a list of provided leads. Leads on the list are existing customers targeted for cross/up sell, prior customers and potential new customers

Impact:

Individual contributor who provides organizational related support or service for daily business activities

Is able to apply theories, concepts, principles, and methodologies to difficult but conventional assignments

Assignments are given in terms of objectives to be met

Works independently within an established framework under moderate supervision

Comms & Interaction:

Communicates with contacts typically within the department with matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement

Innovation:

Responsible for making minor changes in systems and processes to solve problems

Identifies, defines and addresses problems that are not immediately evident but typically not too complex

Problems are typically within the immediate job area

Problems are typically solved through drawing from prior experiences or standard procedures and basic analysis

Knowledge:

Requires basic job knowledge of systems and procedures obtained through prior work experience or education

May require vocational or technical education in addition to prior work experience

May provide guidance and assistance to lower level support employees