Program Manager – Global Workforce Solutions

Hoofddorp, North Holland, Netherlands

€ 5,000–8,000

36 - 40 hours

EN

Program Manager – Global Workforce Solutions

Lead global workforce transformation, optimize workforce solutions, and drive the implementation of scalable operating models.

Are you an experienced Program Manager with a strong background in MSP, contingent workforce, or workforce solutions? Do you thrive in complex international environments and know how to translate strategic objectives into practical programs, align stakeholders, and drive measurable operational improvements?

We are looking for a Program Manager – Global Workforce Solutions to lead the implementation and optimization of workforce solutions across our international organization. You will work across regions to improve operating models, standardize processes, implement new workforce solutions, and drive measurable improvements in service delivery, performance, and scalability.

Your impact

In this role, you will lead complex, cross-regional programs focused on workforce solutions, operational excellence, and organizational change. You will translate strategic objectives into practical implementation plans while aligning stakeholders across commercial, operational, and support functions and ensuring delivery in accordance with agreed-upon outcomes, KPIs, and timelines.

You will play a key role in driving the adoption of new workforce solutions, processes, and operating models. Success will be measured not only by delivery, but also by the extent to which changes are effectively implemented, adopted, and embedded within the business.

Working closely with senior leadership and regional stakeholders, you will provide structure, governance, and visibility across multiple initiatives. You will identify risks, manage dependencies and escalations, monitor performance, and ensure alignment between global objectives and local execution.

You will also contribute to the further professionalization of our international organization by helping to standardize processes, improve collaboration, optimize service delivery, and establish scalable implementation frameworks.

Within the first 12–18 months, you will have:

• Successfully implemented multiple cross-regional workforce solution initiatives that yielded measurable operational results
• Driven alignment among stakeholders across different countries and business units
• Improved adoption of standardized processes and best practices
• Established governance, KPI, and reporting frameworks for key programs
• Contributed to a more scalable and efficient operating model
• Successfully implemented strategic transformation initiatives across multiple regions or business units

What you will do

• Lead end-to-end program management of global workforce solution initiatives, from strategy and design through implementation and adoption
• Translate strategic objectives into structured implementation programs
• Drive stakeholder alignment across commercial, operational, and support functions
• Establish governance structures, KPIs, reporting, and performance management frameworks
• Manage risks, dependencies, resistance, and escalations
• Partner with regional teams to implement and embed new workforce solutions, processes, and operating models
• Build strong relationships with senior stakeholders in multiple countries
• Drive continuous improvement and standardization of work processes
• Use operational and workforce data to identify opportunities for improvement, support decision-making, and increase program scalability
• Ensure the successful adoption of new processes, services, and operating models
• Manage and optimize relationships with workforce solution providers, suppliers, and service partners, ensuring performance, service quality, and commercial value

About the role

You will work for an international organization undergoing significant transformation and growth. This role lies at the intersection of workforce solutions, strategy, operations, and change, ensuring that new solutions, processes, and operating models are successfully implemented and adopted throughout the business.

We are specifically looking for someone with experience in MSP, the contingent workforce, workforce solutions, or a closely related field. You will combine this domain expertise with proven experience leading complex international programs, operational improvements, and stakeholder-driven implementations.

Here's what we offer you

Salary that matches your experience

You will receive a salary range that matches your knowledge and experience. We reward you fairly for your commitment and development. Vacation pay and days off

You will receive 8.33% vacation pay and are entitled to 27 vacation days per year based on full-time employment. This gives you plenty of time to recharge your batteries. Hybrid working

We support hybrid working and apply a 60/40 split, whereby full-time employees spend three days at the office and two days working from home. Premium-freepension

We pay your entire pension premium. This means you accrue pension without having to contribute to it yourself. As a result, you are left with a higher net salary. Performancebonus

Depending on your performance and that of HeadFirst Group, you may receive an annual bonus of one or two months' salary. Monthly extras

You will receive a monthly allowance for internet, a vitality budget, a contribution towards lunch, and support in setting up your home office.

What we expect from you

What you bring

You are an experienced program leader with strong expertise in workforce solutions and a proven track record of delivering complex international programs, operational improvements, and change initiatives.

• 8+ years of experience in program, project, or workforce solutions management, with significant experience in MSP, contingent workforce, or related environments
• Proven experience driving operational change, transformation, and implementation initiatives within complex organizations
• Significant experience working in MSP, the contingent workforce, workforce solutions, or closely related fields
• Strong understanding of workforce technology and service delivery models, ideally including VMS, ATS, or related workforce platforms
• Experience implementing or transforming workforce technology or operational processes is highly relevant
• Excellent stakeholder management skills, including the ability to influence senior stakeholders and navigate complex or competing interests
• Ability to navigate organizational complexity and drive alignment across countries, functions, and business units
• Experience with program governance, KPI management, risk management, reporting, and performance monitoring
• Strong organizational and problem-solving skills
• Strong operational and commercial acumen, including performance management, supplier management, cost optimization, and contractual considerations
• Experience managing suppliers, service providers, or workforce partners, including performance management, optimization, and commercial relationships
• Experience operating across multiple countries, with an understanding of the operational, contractual, and compliance considerations involved in international workforce programs
• Agile or SAFe certification is a plus, but not required
• Excellent command of English Any questions?

Feel free to ask, I'm happy to help!

+316 819 58 733

Patrick Derkx

Recruiter

Application Process

Submit your application

We will contact youwithin 48 hours.

First interview

Assessment

Second interview

Job offer

Welcome to HeadFirst Group!

Your benefits at HeadFirst Group

27 vacation days

AND the possibility of adding or selling days. We work hard, but don't forget to relax.

Moments of celebration

With more than 450 colleagues, we always have something to to celebrate. As one team, we celebrate birthdays, anniversaries and other successes!

OpenUp & HeadFirst Group Academy

Work on your mental health with access to the platform OpenUp. We learn every day, which is why we offer you free trainings and courses to keep developing yourself.

Bonus

Achieve your goals and see this reflected in the form of a bonus? That's possible with us! Hard work is rewarded.

Hybrid working

Work at one of our 4 locations, at home, or at any wherever you feel comfortable. Of course you will receive a mobility and home working allowance from us.

Our headquarters

Take advantage of the free sports facilities, fine workstations and enjoy a delicious lunch buffet. A formidable competitor of home!

We are a Great Place to Work!