Recepción

In addition to other responsibilities such as guest service, customer service, check-in, early check-out, and managing the entry and exit of the hostel, the receptionist performs administrative tasks like organizing check-ins for the following days, verifying guest information, and must be prepared to handle situations without immediate support from a supervisor or manager.

Key Tasks and Responsibilities (In this role, you will):

• Welcome all guests and assist them during the check-in and check-out process.
• Cultivate a positive attitude and friendly behavior towards both guests and staff.
• Respond to all guest inquiries and requests through all available communication channels.
• Be available to answer calls via WhatsApp and phone.
• Efficiently manage guest bookings and reservations.
• Maintain a clean and organized work environment at all times.
• Assist with administrative and office tasks as needed.
• Accurately record guest information, including contact details and dates of stay.
• Process reservations in person when necessary.
• Sell reservations, tours, activities, and additional services following the company’s established procedures.

Key Functional Competencies (You possess the following):

• At least 1 year of experience working as a hotel receptionist or in a customer service role.
• Strong written and verbal communication skills.
• Advanced English and Spanish and French
• Ability to maintain a positive and friendly attitude even under high pressure.
• Excellent organizational and multitasking skills.
• Availability to work overnight (including weekends).
• Ability to learn and manage systems.

Experience / Education (You are/have):

• Good level of English, French and Spanish (preferred).
• Bachelor’s degree in Tourism, Hotel Management, Business Administration, or a related field. Candidates with equivalent professional experience or relevant certifications will also be considered.
• 1 to 3 years of customer service experience (preferred).

Job Types: Full-time, Permanent

Pay: From 1,200.00€ per month

Experience:

• Recepção: 1 year (Required)

Language:

• Inglês (Required)

Work Location: In person