Customer Care Representative with German
Talangeo · Wrocław, Poland
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Customer Care Representative with German
We’re looking for an experienced B2B Customer Service / Customer Care / Order Management professional to support German-speaking customers within an international organisation.
Location: Warsaw
What will you do?
- Act as the main point of contact for B2B customers in the German-speaking market
- Process and monitor customer orders in ERP/CRM systems
- Coordinate order fulfilment with Sales, Logistics, Finance and Supply Chain teams
- Manage delivery updates, customer queries and complaints
- Support payment-related issues and maintain accurate customer data
- Identify opportunities to improve processes and customer experience
What are we looking for?
✓ 3–5 years of experience in Customer Service, Customer Care, Order Management or a similar role
✓ German – C2
✓ English – C1
✓ Experience with ERP/CRM systems
✓ Experience working in an international environment
✓ Strong organisational and problem-solving skills
Experience in an industrial or manufacturing environment is an advantage. BPO, Shared Services or consulting backgrounds are also welcome.
What’s on offer?
Hybrid model – 4 days in the office / 1 day remote
100% funding for further education
Sponsored language courses & international development opportunities
Employee Stock Purchase Plan
Private healthcare
Lunch card
Comprehensive onboarding & product training
Internal and external career development opportunities
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