Manager of Spa & Wellness

Mandarin Oriental Conservatorium is looking for a Manager of Spa & Wellness to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

The Manager of Spa & Wellness is responsible for leading all Spa, Wellness and Fitness operations at Mandarin Oriental Conservatorium, ensuring exceptional guest experiences, outstanding financial performance, and the delivery of the brand’s legendary service standards. Reporting to the Hotel Manager and Group Director of Spa & Wellness, this role will oversee all aspects of spa strategy, operations, people development, guest engagement and commercial performance.

As Manager of Spa & Wellness, you will be responsible for the following duties:

• Lead and oversee all Spa, Wellness and Fitness operations, ensuring exceptional service delivery and operational excellence across all guest touchpoints;
• Drive the financial success of the department through effective budgeting, forecasting, revenue management and cost control;
• Develop and execute strategic business plans, annual objectives and commercial initiatives to maximise profitability and guest satisfaction;
• Collaborate closely with Sales and Marketing teams to develop impactful marketing campaigns, wellness programmes, events and promotional activities;
• Monitor market trends and competitor activity to identify opportunities for innovation, growth and enhanced guest experiences;
• Lead, inspire and develop a high-performing Spa & Wellness team through recruitment, coaching, training, succession planning and performance management;
• Foster a culture of excellence, colleague engagement and continuous development in line with Mandarin Oriental's values and service philosophy;
• Ensure treatment standards, operational procedures and wellness programmes consistently meet Mandarin Oriental's luxury standards;
• Oversee retail strategy and performance, driving revenue growth through effective product selection, merchandising and team engagement;
• Maintain strong relationships with guests, resolving concerns professionally and ensuring exceptional levels of guest satisfaction and loyalty;
• Conduct regular operational reviews, quality inspections and performance analysis to identify opportunities for continuous improvement;
• Ensure compliance with health, safety, risk management and company operating standards throughout the Spa & Wellness facilities;
• Prepare and present operational, commercial and financial reports to senior leadership, supporting informed business decisions;
• Participate as a key member of the hotel leadership team, contributing to the overall success of the property and guest experience.

As Manager of Spa & Wellness, we expect from you:

• A minimum of 5+ years of leadership experience within luxury Spa & Wellness operations, including experience managing large, multidisciplinary teams.
• Proven success in driving spa profitability, revenue growth, budget management and operational performance.
• Strong understanding of luxury wellness, spa and fitness trends, products, treatments and guest expectations.
• Exceptional leadership and people development capabilities with a passion for coaching high-performing teams.
• Strong commercial acumen and experience analysing KPIs, forecasts, revenue performance and business opportunities.
• Excellent communication, presentation and stakeholder management skills.
• Ability to build strong relationships across operational departments and corporate functions.
• Experience developing and implementing innovative wellness concepts, guest experiences and promotional initiatives.
• Proficiency in the English language. Proficiency in Dutch is a plus;
• High levels of professionalism, attention to detail and a genuine passion for luxury hospitality and wellness.

Our commitment to you:

• A salary in scale VIII of the Horeca CAO.
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• Discounted stays at our beautiful properties across the Group.
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund.
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam.
• Discounted collective health insurance and weekly personal training sessions.

Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

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