Hospitality & Operations Director

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* & palace brand) and Verbier Exclusive (20 chalets in Verbier). Our guests can discover our properties in more than 20 exceptional destinations across Europe and North America. We are a fast-growing company generating around €100M in annual revenue, backed by more than €50M raised from top-tier investors. Join us at a pivotal moment, with the ambition and the means to keep raising the bar.

We are looking for a talented Hospitality & Operations Director to join our dynamic team, at our Barcelona office.

RESPONSIBILITIES

Lead and manage the Emerald Stay operations across all destinations:

• Oversee on-site operations in France, Switzerland and Spain; manage our Heads of Field Operations and our General Management in Corsica.
• Oversee centralised operations and sales at our head office in Barcelona; manage our Director of Sales & Guest Relations.
• Oversee owner relations at our head office; manage our Owner Relations Manager.
• Oversee revenue management and distribution at our head office; manage our Head of Distribution & Revenue Management.
• Conduct quality checks, ensuring our standards are met everywhere, all the time.
• Stock management and amenities ordering across destinations.
• Organise and deliver the bi-annual training of seasonal teams.

Lead operational and development projects:

• Challenge the operational efficiency of our systems and processes, participate to prototyping solutions, and act as a change manager when required (e.g. easier access to information for on-site teams)
• Drive cross-functional initiatives and projects.
• Drive cross-company initiatives and projects with Jewels (i.e. companies we have acquired) operating under the brand Emerald Stay to harmonise and optimise the client experience.
• Oversee branded elements and their consistent roll-out on site.
• Support business-development projects as needed.
• Lead new organic destination launches, from readiness to first guests.

Reporting & governance:

• Own, monitor and act on the operational dashboards to steer performance across destinations.
• Prepare the operations slides for our board meetings.

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved in other projects, in line with your qualifications.

KEY INFORMATION ON THE POSITION

• Employment start: as soon as possible.
• Reporting to the CEO, Laurent Lacourt.
• Position based in Barcelona.
• Regular travel across our destinations in France, Switzerland and Spain.
• Employment type: full-time permanent contract.
• You will occasionnally be on call on weekends (Manager On Duty).
• The application journey has 6 key steps:
  • Step 1: screening call for selected candidates.
  • Step 2: case study.
  • Step 3: video interview with our Chief People Officer.
  • Step 4: video interview with 2 of your future subordinates.
  • Step 5: final interview with our CEO.
  • Step 6: references check.

ABOUT YOU****We’d love to hear from you if…

• You have solid experience leading multi-site hospitality and/or operations, ideally across several countries: at least 7 years.
• You are an entrepreneur at heart - we expect you to be proactive and constructive at all times; you thrive in a fast-paced environment.
• You are a natural people leader who develops teams and raises the bar on quality and service. You have successfully managed teams before.
• You have a positive attitude and great interpersonal skills. You enjoy working with others.
• You are comfortable steering performance with data and dashboards, and strong with digital tools and AI.
• You speak (and write) French and English fluently; Spanish is a plus.
• You are willing to travel regularly across our destinations.
• You hold a valid driving licence.
• You can work in the EU without visa sponsorship.
• A nice-to-have: you have used Mews (our PMS) and Notion before.

ABOUT US

At Emerald Stay, we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. We are recognized as a Great Place to Work®, and are accredited HappyAtWork®. The way we work, think, and grow is shaped by a set of values we actually live by:

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

We are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.

*We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.*Oh, we’ve got perks.

• Flexible work environment: we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you’d like
• Flexible benefits:you’ll get a card to spend on what matters most to you: food, transport, or health insurance to optimize your net income
• Discount on Emerald stays, during specific periods, on selected properties
• Regular team outings and events: because work is fun when you’re part of an awesome team
• External coaching: for supervisor level and above - we believe and invest in you
• Anniversary perks

Ready to join?

If you're willing to bring your creativity, passion for service, and high-energy vibe to Emerald Stay, we want to hear from you. Apply today and let's start this exciting journey together!

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