Hotel Receptionist 3/4 days a week cozy hotel Amsterdam

Front Office Staff – Magnolia Hotel Amsterdam

Pay: €17.50–€18.00 gross per hour, including holiday allowance and accrued vacation pay

Hotel The Neighbour's Magnolia, a charming 3-star hotel near Vondelpark in Amsterdam, is looking for an independent, friendly and customer-focused Front Office Staff member to join our small and welcoming team.

This is a part-time position of 21–35 hours per week, with the possibility to work additional shifts when colleagues are on holiday or unavailable.

Important

• You need to live in or close to Amsterdam to apply.
• No accommodation is available.
• You must be flexible to work weekends and public holidays.
• There are opportunities to work extra shifts when needed.

Your Role

As a member of our Front Office team, you are one of the first people our guests meet. You will help create a warm and memorable stay from check-in to check-out.

Your responsibilities include:

• Handling guest check-ins and check-outs using our reservation system.
• Managing room reservations and guest requests.
• Providing information about Amsterdam and helping guests with restaurant reservations and recommendations.
• Answering phone calls and guest questions.
• selling reception items.
• Dealing with guest questions and complaints in a friendly and professional way.
• Communicating clearly with guests and colleagues to ensure smooth daily operations.
• Keeping the reception and hotel areas clean, tidy and organised.
• During morning shifts, taking care of breakfast.
• Making sure guests feel welcome and receive the personal service that a small hotel can offer.

About You

You are someone who enjoys working with people and takes pride in providing good hospitality. You are independent, responsible and not afraid to take initiative.

Our ideal candidate:

• Has previous experience in hospitality, preferably in a hotel environment.
• Speaks English fluently.
• Knowledge of German or Dutch is a plus.
• Is flexible and available for a mix of morning and afternoon/evening shifts, weekends and public holidays.
• Has a proactive attitude and good problem-solving skills.
• Pays attention to detail and understands the importance of cleanliness and presentation.
• Enjoys working independently but is also a supportive team member.

With our current Booking.com score of 8.3, we are continuously working to improve our guests' experience. We are looking for someone who wants to be part of that improvement.

What We Offer

• €17.50–€18.00 gross per hour, including holiday allowance and accrued vacation pay
• 21–35 hours per week
• Typical shifts: 07:00–15:00 or 15:00–22:00
• Possibility to work additional hours when needed.
• A warm and friendly working environment.
• A small team where everyone knows each other and helps each other.
• A long-term position for the right person.
• Pension scheme.
• Employee discounts.
• Lunch discounts.
• Festive Christmas package.

Why Magnolia?

We are a small hotel with a personal atmosphere. We don't believe in being just another employee number. We know each other, communicate directly and help each other when things get busy.

If working in a friendly small team where collegiality, independence and helping each other are important to you, we'd love to meet you.

Don't just send us your CV. Tell us who you are and come and have a coffee or tea with us and see if we are a good match!

Job Types: Full-time, Part-time

Pay: €17,50 - €18,00 per hour

Work Location: In person